Hospitality Service Associate

Southlake Health Community • Newmarket, ON

2d • Hybrid

About The Position

The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts, days, nights, evenings, and weekends. Work performance will be subject to auditing and inspection to maintain acceptable standards. The role requires the ability to lift up to 25 lbs., push or pull up to 5 lbs, walk and stand for extended periods, and perform full trunk movements, including twisting and bending. We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspectives each candidate brings to our organization.

Requirements

• Minimum Grade 12 education
• Successful completion of the required training program within designated time limits
• Must be able to meet the physical demands of the position
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team within a challenging and exciting healthcare environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion
• Regular and reliable attendance is an expected requirement of this position.
• Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide.
• Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer.
• Proven ability to attend work regularly as per the Attendance Support Policy.

Responsibilities

• Routine and Terminal Cleaning of Patient Rooms
• Routine and Terminal Cleaning of Isolation Patient rooms
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes, etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
• Replenishment of dispensers, including paper towels, toilet paper, and hand care products, etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
• Routine Floor & Carpet Care, including damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

Benefits

• Progressive health and dental benefit plans
• HOOPP pension plan with employer and employee premium sharing
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED