Hospitality Service Associate - Courtyard Anaheim Marriott

Towne Park•Anaheim, CA

6d•Onsite

About The Position

The Hospitality Service Ambassador is multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements. The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age and be able to pass a criminal background and drug screen
One to three months related experience and/or training; OR equivalent combination of education and experience
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write correspondence
Ability to manage processes, analyze information, and problem solve.
Strong verbal and written communication a must; reporting skills, administrative writing skills.
Ability to work flexible hours, including evenings and weekends as needed
Ability to work independently to effectively plan and set priorities to accomplish required tasks

Responsibilities

Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
Assists visitors with directions, information and other inquiries in person and by phone where required. Practices proper client and/or Towne Park etiquette.
Deliver messages, packages, food, and other items to guest rooms.
Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host
Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
Maintain and clean the designated lobby station and baggage carts.
Keep lobby doors and windows clean of handprints when guest traffic is low.
May support room service deliveries and support hotel restaurants with host and table busing duties,
Ensures that guest and business confidentiality is always maintained.
Communicate guest needs to corresponding departments.
Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
Uses only equipment trained to use and operates all equipment in a safe manner.
Additional duties as assigned.