Hospitality & Resident Experience Manager - Capstone

Aramark•Tuscaloosa, AL

12d•Onsite

About The Position

Manager of Hospitality & Resident Experience is a dynamic and innovative role, focusing on building and developing his or her team to deliver on an exceptional dining experience in all levels of care within a Continuum of Care Retirement Community (CCRC). Manager of Hospitality & Resident Experience anticipates the needs of all Residents, guests, and clients while focusing on attention to details in all service areas.

Requirements

3-5 years in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
Dining room management in Country Club or high-volume restaurant.
Strong leadership skills and the ability to manage multiple areas of an operation.
Savvy interpersonal skills to communicate effectively with clients, Residents, and Aramark support staff.
Strategic thinker with a track record of implementing successful programs.
Ability to work collaboratively with a wide range of Directors, Nursing, Activities and Clients.
Must be able to efficiently utilize MS Office Suite products to accomplish work tasks (Outlook, Word, Excel and Power Point)
Valid driver’s license and vehicle.

Responsibilities

Deliver on Engagement Standards of Excellence (SOE), supporting our comprehensive training program for implementation across all levels of care.
Execute daily Service Huddles (Pre-Meal Meetings)
Evaluate and act on short & long-term goals for the community
Responsible for organizing and executing all front of house aspects for catered events to standards
Establish communication protocols for effectively disseminating engagement opportunities to all residents.
Establishes both “Train the Trainer” and Champion(s) for Service Excellence
Utilization of SL+ One80 Hospitality platform to assure hospitality connects to all levels of care with the focus of engagement and satisfaction
Works closing with Dining Director and community leaders to establish key Resident engagement events and campaigns and assures proper communication and success
Standardize and disseminate newsletters, calendars, and flyers for community-wide events and information in coordination with peer marketing roles.
Utilizes and ownership for LOB with key technology aligned with communication. MyFieldAudits, MarkO, SL+ Portal and Newsletters.
Oversee the implementation and training for engagement initiatives, enhancing collateral, digital and in-person communication within communities.
Executes monthly SL+ promotions and events for the community