Hospitality & Owner Relations Manager, Nexo Miami
About The Position
Nexo Residences Miami Beach is a luxury residential and hospitality property designed for modern travelers and owners seeking a high-touch experience. The property blends elevated accommodations, resort-style amenities, and curated lifestyle programming in the heart of Miami. We are seeking a polished hospitality professional to lead the lifestyle experience at Nexo Residences while serving as a trusted onsite relationship manager for owners. The Lifestyle & Owner Relations Manager will shape the onsite experience at Nexo Residences. This role combines luxury hospitality, concierge services, event programming, partnership development, and owner relations into one highly visible position. This person will act as the face of the lifestyle experience onsite. They will create memorable programming, build local partnerships, coordinate exclusive guest perks, and maintain strong relationships with owners. The ideal candidate is polished, connected, organized, and thrives in a luxury hospitality environment.
Requirements
- 3+ years of experience in luxury hospitality, events, partnerships, concierge services, lifestyle programming, or owner relations
- Strong knowledge of Miami hospitality, nightlife, dining, wellness, and cultural scene
- Exceptional communication and relationship-building skills
- Highly organized with strong attention to detail
- Comfortable working with high-profile guests and owners
- Ability to multitask in a fast-paced hospitality environment
Nice To Haves
- Existing local relationships and vendor connections strongly preferred
- Experience in hotels, luxury residential, private clubs, or lifestyle brands preferred
Responsibilities
- Curate weekly and monthly onsite programming for guests and owners
- Coordinate events such as wellness classes, cocktail hours, chef experiences, networking events, beach activations, and local collaborations
- Create a hospitality experience that feels personalized and exclusive
- Act as a high-touch concierge resource for guests during their stay
- Anticipate guest needs and proactively enhance the experience
- Work closely with local vendors and operators to deliver premium experiences
- Build and maintain relationships with restaurants, fitness studios, nightlife venues, spas, beach clubs, retailers, and experience providers throughout Miami
- Develop exclusive guest perks and VIP offerings through local partnerships
- Curate and manage the Nexo Guest Passport program, including discounts, preferred access, and local experiences
- Coordinate production and ongoing updates of guest-facing partnership materials and guides
- Continuously identify new opportunities that elevate the guest experience and brand presence
- Serve as an onsite relationship manager for owners
- Assist owners with questions regarding operations, performance, reservations, and guest experience
- Help facilitate communication between owners and AvantStay teams
- Monitor owner requests and ensure timely follow-up
- Build trust and long-term relationships with a high-profile ownership group
- Share operational insights and help create a seamless ownership experience
- Work in tandem with the Operations Manager to ensure smooth daily execution
- Coordinate event logistics with onsite teams and vendors
- Maintain high service standards across all guest touchpoints
- Support special projects and property activations as needed
Benefits
- Generous company-sponsored insurance (medical, dental, vision, life, etc.)
- Flexible paid time off
- Complimentary and discounted stays at AvantStay properties
- Pre-tax retirement savings plans offered via Betterment
- Paid parental leave
- Fitness reimbursement
- Cell phone reimbursement
- Mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
