Hospitality & Operations Specialist (Temporary)

Circle Internet Financial • New York City, NY

12d • Onsite

About The Position

Circle is seeking a dedicated Hospitality & Operations Specialist to join their team in New York City. This is a temporary, full-time, on-site role requires an experienced professional who excels at hosting and welcoming high-profile individuals with high integrity and discretion. The ideal candidate will have a background in meeting/event planning, an understanding of global etiquette and customs, allowing them to serve as a polished, formal event operations. Additionally, the Hospitality & Operations Specialist will support the programming and execution of the space to ensure success in day-to-day activities and special events. Key responsibilities include ensuring guest comfort and satisfaction, and providing attentive, premium service and coordination at all times.

Requirements

• 3+ years of experience in a similar high-touch, hospitality-focused role
• Exceptional attention to detail and the ability to anticipate and address the needs of guests
• Strong problem-solving and conflict resolution skills to handle any issues that may arise
• Experience coordinating events, meetings, and guest visits
• Proven track record of providing outstanding customer service in a fast-paced environment
• Exceptional interpersonal and communication skills, with the ability to engage diverse, high-profile individuals with poise; organized, forward-thinking, and action-oriented in anticipating needs before they arise
• Ability to work flexible hours, including early mornings, evenings and weekends, as needed
• Expected to be present in the office 5 days a week (Financial District NYC)

Nice To Haves

• Thorough understanding of global etiquette, customs, and cultural nuances is preferred
• Fluency in multiple languages, particularly those common among Circle's global clientele
• Experience/familiarity with Tripleseat, Slack, Apple MacOS, and GSuite

Responsibilities

• Managing end-to-end catering for meetings booked in the space, including orders, payment, delivery, setup, and onsite vendor management as needed
• Planning and coordinating the overall visitor experience, from arrival to departure
• Preparing to greet, welcome, and ensure the comfort and satisfaction of guests throughout their visit
• Building strong relationships with guests and internal stakeholders, anticipating needs and communicating effectively to support successful programming of the space
• Overseeing the day-to-day events and activities and resolve any and all scheduling conflicts
• Demonstrating an understanding of global etiquette and customs to provide tailored service
• Supporting in administrative Workplace coordination, when required
• Tracking and reconciling operational spend, assist with budget planning, and partner with the Executive & Corporate Experience Manager on vendor invoicing, payments, contract renewals, and negotiations

Benefits

• We are an equal opportunity employer . We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire.
• Circle participates in the E-Verify Program in certain locations, as required by law.
• Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support.
• We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed