Hospitality Operations Specialist

Hidden Valley Orchards•Lebanon, OH

1d•$18 - $25•Onsite

About The Position

Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance. We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer.

Requirements

Proven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in education
Strong organizational and communication skills.
Food service experience
Ability to work in a fast-paced environment while maintaining attention to detail.
Excellent time management skills and the ability to work collaboratively in a team setting.
Commitment to quality, cleanliness, and great customer service.
Ability to work weekends, holidays, and peak seasonal hours.
Excellent communication skills to interact with guests and provide a true farm-to-plate experience.
Lifting, pushing, pulling and carrying
Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
Continuous standing: During preparation, during service hours or during expediting, usually all day.
Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.
Vision: Must have excellent vision to see that product is prepared appropriately.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Responsibilities

Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities
Provide direction, coaching, and support to team members throughout each shift.
Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
Ensure employees are following SOPs, safety guidelines, and company policies consistently.
Jump in to perform work directly where necessary.
Assist with training new team members, providing hands-on coaching and feedback.
Lead by example through professionalism, accountability, and a guest-first mindset.
Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
Create memorable guest interactions by anticipating needs and exceeding expectations.
Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
Manage sampling and guest education on our products
Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
Encourage team members to actively engage with guests rather than simply supervising attractions.
Perform routine inspections.
Document and communicate maintenance, safety, or operational concerns to management.
Respond appropriately to guest or employee incidents and complete necessary documentation.
Verify attractions remain compliant with operational and safety standards throughout the day.
Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
Coordinate minor maintenance needs and communicate larger repair requests.
Ensure supplies, equipment, and activity materials are stocked and organized.