Hospitality Operations Lead

Italic Catering, Dickens Opera House & The Passenger Restaurant • Longmont, CO

9d • Onsite

About The Position

The Passenger is looking for hospitality professionals who enjoy taking care of guests, supporting their team, and helping a business grow. This is a hands-on leadership role that combines serving, bartending, guest engagement, and shift leadership. You'll work alongside the team while helping maintain service standards, cleanliness, organization, and guest satisfaction. If you're currently a strong server or bartender and are looking for the next step in your hospitality career, we'd love to meet you.

Requirements

• Hospitality-first mindset
• Serving experience required
• Bartending experience preferred
• Positive attitude and strong work ethic
• Reliable and accountable
• Comfortable taking initiative
• Team player who leads by example
• Previous serving experience required
• Previous Bartending experience required, especially with craft cocktails and mocktails
• Strong hospitality and guest service mindset
• Excellent communication and interpersonal skills
• Ability to multitask and remain composed in a fast-paced environment
• Reliable, accountable, and self-motivated
• Comfortable taking initiative and solving problems independently
• Basic comfort with technology, including POS systems, reservations, email, and spreadsheets
• Willingness to learn, grow, and take on increasing responsibility
• Availability to work evenings, weekends, holidays, and special events as needed

Nice To Haves

• Leadership experience is helpful but not required. We are willing to invest in the right candidate who demonstrates initiative, professionalism, and a desire to grow.
• You do not need to have management experience to apply. We are looking for people who: Lead by example Take pride in their work Notice what needs to be done without being asked Care about guests and teammates Want to grow into greater leadership responsibilities over time
• Previous leadership, trainer, or shift lead experience is a plus

Responsibilities

• Deliver exceptional guest experiences
• Serve guests and assist behind the bar
• Help lead shifts and support teammates
• Train and coach new team members
• Maintain cleanliness and organization standards
• Help resolve guest concerns
• Support special events and private dining experiences
• Contribute ideas that improve operations and guest satisfaction
• Deliver exceptional hospitality and create memorable guest experiences
• Serve guests and assist with beverage service as needed
• Help lead shifts and support teammates during service
• Train and coach new team members
• Maintain cleanliness, organization, and presentation standards throughout the restaurant
• Ensure opening, closing, and side work responsibilities are completed consistently
• Assist in resolving guest concerns and service recovery situations
• Support private events, live music nights, and special experiences
• Follow established procedures and contribute ideas for operational improvements
• Help encourage positive guest feedback and Google reviews
• Take initiative during slower periods by supporting cleaning, training, organization, business development, or other improvement projects
• Demonstrate an ownership mentality and contribute to the overall success of the business

Benefits

• Tips
• Growth Opportunities
• Opportunities to earn gratuities while actively participating in service operations
• Structured development plan with opportunities for advancement and compensation increases based on performance
• Opportunities to take on additional responsibilities in: Restaurant Operations, Event Operations, Staff Training & Development, Private Events & Catering, Hospitality Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed