About The Position
Octagon is looking for Accommodation Operations & Guest Services Manager to join a dynamic team, working with a key global client and Worldwide Partner of FIFA, with sponsorships of the FIFA World Cup 2026™. This could be the perfect role for you if you have exceptional project management skills, are a real team player and have an interest in working with a global hospitality team in the host market of this event. A love of sports is not a prerequisite – a passionate marketer is our priority – but this could also be great opportunity for you to apply your personal interests and passions to your work The candidate must have relevant experience in the planning and delivery of inter-city travel management areas for a hospitality program. On behalf of our client, you’ll be responsible for planning, budgeting, scheduling and managing all guest and staff travel logistics leading up to and during the event. Roles and responsibilities include, but are not limited to: Support with guest inquiries, preferences and special requests Craft compelling messaging that reflects brand tone and event objectives across all guest communications Contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre-departure information, Guest App, itineraries) Support and guide strategy for GMS customizations, according to guest program needs Manage guest accommodation requests for the FWC hospitality program Coordinate guest room bookings with Guest Services and Accommodation Team Lead the hotel room payment and invoicing process Work close with the Finance Team to track payments and ensure all room bookings have been paid prior to tournament start Support onsite within client operations HQ during tournament window (June-July) and help resolve guest issues and last-minute change requests Assistance with post event reconciliation and reporting documentation
Requirements
- Experience or knowledge of working with sponsorship properties (hospitality events or traditional event activations)
- Experience with GMS and CRM systems and/or custom event software platforms
- Understanding of personal data protection and compliance
- Previous work experience on large logistically complex hosting programs in similar scaled major events
- An ability to connect with people from various backgrounds, cultures and an ability to handle high end B2B clients and B2C guests equally
- You have an affinity for high end hospitality program with an understanding of various cultures and their needs
- Strong organizational, data management, and stakeholder communication skills
- Experience with data analytics and reporting tools
- Exceptional written and verbal communication skills
- You’re a natural at building rapport with just about anyone at any level in an organization
- Have strong attention to detail, the ability to prioritize multiple tasks, and produce quality work within deadlines
- Not afraid to “pitch in”, “roll up your sleeves” and get it done. Takes initiative. No task is too big or too small.
- Have excellent computer skills – Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Self-motivated with the ability to work autonomously in remote settings, maintaining high standards of performance and accountability
- You enjoy solving problems and finding creative, incremental solutions to challenges
- You can collaborate across marketing disciplines, departments, and time zones
- You are patient, level-headed and cool under pressure
- Must be able to remain in a stationary position at least 50% of the time
- Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
Responsibilities
- Support with guest inquiries, preferences and special requests
- Craft compelling messaging that reflects brand tone and event objectives across all guest communications
- Contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre-departure information, Guest App, itineraries)
- Support and guide strategy for GMS customizations, according to guest program needs
- Manage guest accommodation requests for the FWC hospitality program
- Coordinate guest room bookings with Guest Services and Accommodation Team
- Lead the hotel room payment and invoicing process
- Work close with the Finance Team to track payments and ensure all room bookings have been paid prior to tournament start
- Support onsite within client operations HQ during tournament window (June-July) and help resolve guest issues and last-minute change requests
- Assistance with post event reconciliation and reporting documentation
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
