Hospitality Director (Staffing Lead) (Global Soccer) (Contract)

Octagon

18d•$100,000•Hybrid

About The Position

We are thrilled to be looking for a dynamic Staff and Accreditation Lead to work on the exciting FIFA World Cup 26™ for one of our key clients and Worldwide Partner of FIFA. This could be the perfect role for you if you have exceptional project management skills, are a real team player and have an interest in working with a global hospitality team in the host market of this event. Responsibilities include, but are not limited to: Day to day coordination of the FWC related hospitality projects with a global team Coordination with client and team to determine the staffing needs to facilitate a large-scale hospitality program Leading staffing brief and screening / casting process to recruit temporary personnels to run hospitality and activation programs during the event Day to day communication with staffing vendor(s) to ensure recruited staff fits needs and to work on staff shifts according to the hospitality program itinerary Development of training/ operational manuals to ensure team has thorough knowledge of all procedures Effectively manage changes to the project throughout planning and on-site phases Stakeholder management both internally and with third party suppliers Assistance with post event reconciliation and reporting documentation Support internal & external project teams with accreditations for global soccer event Act as primary contact for client lead and internal team to assemble all documentation in accordance with FIFA guidelines Collect, validate, and submit all required personal and role data for staff, ensuring compliance with document validity, background checks, and mandatory fields Assess and submit staffing plans, ensuring all roles, headcounts and venue access needs are accurately reflected for approval Ensure requests for accreditations are submitted properly and in a timely manner Manage both invitation-based and bulk registration processes for all accredited staff Communicate accreditation procedures and information clearly and accurately to external region captions Assign and manage access zones and stadium codes according to approved working functions and FIFA’s zoning protocols Support onsite within client operations HQ during tournament window (June-July) to resolve real time issues during badge collection and event operations windows Report and coordinate the cancellation and potential reissue of lost or stolen accreditation passes, following FIFA’s security procedures Support pre-planning project coordination Onsite delivery of the event

Requirements

5–7 years of experience in event staffing, workforce management, or large-scale operations — preferably in sports, live events, or experiential marketing.
Proven success managing large, diverse teams and coordinating multiple staffing vendors.
Strong organizational, problem-solving, and multitasking abilities with an eye for detail.
Experience developing and maintaining schedules, shift plans, and credentialing systems.
Skilled in vendor relations, budgeting, and operational reporting.
Excellent communication and interpersonal skills with a hands-on, people-first leadership style.
High level PowerPoint Skills, Excel and Outlook and a confidence to present internally and externally
An ability to connect with people from various backgrounds, cultures and an ability to handle high end B2B clients and B2C guests equally
Proficiency in Microsoft Office Suite and workforce management or project tracking platforms.
Ability to thrive in fast-paced, high-pressure environments while maintaining a calm and solutions-oriented mindset.
Endurance, stamina and physical ability to work long hours for extended days during activations.
Persistent enthusiasm, energy and drive through the project both in the office and importantly, on the road.
Valid driver’s license and clean driving record required.
Ability to lift up to 50 lbs. and stand for up to or more than eight hours at a time.
Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: High (40-60%).

Responsibilities

Day to day coordination of the FWC related hospitality projects with a global team
Coordination with client and team to determine the staffing needs to facilitate a large-scale hospitality program
Leading staffing brief and screening / casting process to recruit temporary personnels to run hospitality and activation programs during the event
Day to day communication with staffing vendor(s) to ensure recruited staff fits needs and to work on staff shifts according to the hospitality program itinerary
Development of training/ operational manuals to ensure team has thorough knowledge of all procedures
Effectively manage changes to the project throughout planning and on-site phases
Stakeholder management both internally and with third party suppliers
Assistance with post event reconciliation and reporting documentation
Support internal & external project teams with accreditations for global soccer event
Act as primary contact for client lead and internal team to assemble all documentation in accordance with FIFA guidelines
Collect, validate, and submit all required personal and role data for staff, ensuring compliance with document validity, background checks, and mandatory fields
Assess and submit staffing plans, ensuring all roles, headcounts and venue access needs are accurately reflected for approval
Ensure requests for accreditations are submitted properly and in a timely manner
Manage both invitation-based and bulk registration processes for all accredited staff
Communicate accreditation procedures and information clearly and accurately to external region captions
Assign and manage access zones and stadium codes according to approved working functions and FIFA’s zoning protocols
Support onsite within client operations HQ during tournament window (June-July) to resolve real time issues during badge collection and event operations windows
Report and coordinate the cancellation and potential reissue of lost or stolen accreditation passes, following FIFA’s security procedures
Support pre-planning project coordination
Onsite delivery of the event