Hospitality Manager (Ticketing Manager) (Global Soccer) (On-Demand Delivery Client) (Contract)
About The Position
We are thrilled to be looking for a Ticket Manager to work on the hospitality program for one of our key clients and a FIFA World Cup 26™ Partner. This could be the perfect role for you if you thrive while working on major events, love detail and spreadsheets, are a real team player and have a strong desire to work as part of a new account team. Leading up to the event, the Ticket Manager will be responsible for ticketing system planning and set-up, allocation management, and working with key global stakeholders and the Octagon team to ensure seamless guest experiences and accurate ticketing data. Top candidates must have relevant experience in the planning and delivery of end-to-end ticketing operations for a hospitality program around a major sporting event. The ticketing team is responsible for the planning, management, assignment, distribution and reconciliation of the client event tickets for this Global sporting event coming to North America, and the Ticket Manager will be key to the success of the ticketing workstream.
Requirements
- 2-5 years of Ticket Management experience in major events (FIFA World Cup or Olympics) ideally, with a strong eye for detail and precision in high-pressure environments
- Technically confident with major events ticketing platform (FIFA or Olympics), guests’ registration tools, and data privacy requirements
- Experience in a similar role a large scale at a major sporting event such as the Olympics, Paralympics or FIFA World Cup
- Experience managing digital ticketing operations
- Highly organized, dependable, and focused; nothing slips through the cracks under your watch
- High level Excel, PowerPoint and Outlook skills
- Must be able to remain in a stationary position at least 50% of the time
- Flexibility and willingness to travel domestically and work weekends or holidays as needed. Moderate travel (20-45%) with ability to be onsite throughout tournament window (June-July) as needed.
Responsibilities
- Support the ticketing operations for the FIFA World Cup 2026, overseeing allocation, tracking, and delivery across a diverse global client base
- Establishing and managing an integrated ticket and guest access system, ensuring alignment
- Coordinating closely with departments such as Hospitality, Compliance, Accreditation, and Guest Services
- Maintain accurate records in Excel (pivot tables, XLOOKUP, data validation) formulas in general
- Supporting the execution of ticket fulfilment to the end user
- Managing ticket-related communications and resolving queries in collaboration with both internal and external teams
- Acting as the primary point of contact between Organizers' teams, key stakeholders, and internal operational units
- Delivering accurate reporting, reconciliation, and audits of ticket inventory, providing regular insights to leadership and partners
- Serve as the central contact for assigned client groups, ensuring their ticketing needs are met with precision and professionalism
- Track ticket allocations, transfers, and usage with clear reporting structures and accountability
- Adhered to and implement the strategies for ticket distribution, policy compliance, and operational readiness across all delivery channels
- Analyze data to create performance dashboards, contribute to insights, and support post-tournament reporting
- Anticipate and resolve potential delivery challenges, escalating when necessary and implementing mitigation plans
- Recruit and lead on-the-ground ticketing support teams for event delivery
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
