Hospitality Manager (Global Soccer) (Home Improvement Client) (Contract)

Octagon

10h•$75,000 - $75,000•Hybrid

About The Position

Octagon is looking for a dynamic and driven Hospitality Manager to join our team in delivering world-class experience at the FIFA World Cup 2026™. This role will be managing relationships with key stakeholders and guests for a fast-paced client and is ideal for someone that is passionate about global football with a minimum of three (3) years of hospitality experience.

Requirements

Proven experience managing guest communications across multiple touchpoints, including invitations, itineraries, and post-event follow-ups.
Strong ability to craft and maintain professional, consistent messaging across email, web, and app platforms.
Experience overseeing or collaborating on Cvent registration website development, with a focus on user experience and data accuracy.
Ability to monitor registration progress and troubleshoot technical or user issues effectively.
Familiarity with event app development, including content management, stakeholder coordination, and onsite support.
Strong project management skills with the ability to coordinate travel logistics, ensuring alignment with event schedules and guest preferences.
Excellent communication and organizational skills, with a detail-oriented and proactive approach to problem-solving.
Comfortable working in a fast-paced, client-facing environment with multiple stakeholders and tight deadlines.
Endurance, stamina and physical ability to work long hours for extended days during activations.
Persistent enthusiasm, energy and drive through the project both in the office and importantly, on the road.
Valid driver’s license and clean driving record required.
Ability to lift up to 50 lbs. and stand for up to or more than eight hours at a time.
Flexibility and willingness to travel domestically and work weekends or holidays as needed.
Anticipated travel level: High (40-60%) during tournament (June-July)

Responsibilities

Serve as the primary point of contact for all guest-related inquiries.
Develop and execute communication plans including invitations, itineraries, confirmations, reminders, and post-event follow-ups.
Ensure consistent and professional messaging across all channels.
Collaborate with web developers or vendors to design and maintain a user-friendly registration website.
Monitor registration progress and troubleshoot issues.
Ensure data accuracy and timely reporting.
Lead the design and implementation of a custom meeting app.
Coordinate with developers and stakeholders to ensure the app meets event needs (agenda, maps, messaging, etc.).
Manage content updates and user support pre-event and onsite.
Oversee flight arrangements for attendees in collaboration with the travel team.
Ensure travel itineraries align with event schedules and guest preferences.
Address travel-related issues and provide support as needed.