Hospitality Manager

Puttshack•Nashville, TN

1d•Onsite

About The Position

Puttshack, headquartered in Chicago, IL, is an upscale, tech-infused mini golf experience that opened its first U.S. location in 2021. It offers indoor mini golf, world-class food, and a full bar in a cool environment, focusing on fun and togetherness. The company is fast-growing and seeks talented, hands-on individuals who are creative thinkers and do-ers. The Hospitality Manager reports to the Director of Operations and will help oversee a multi-faceted, high-volume full-service restaurant/venue with a game component. This role is responsible for executing exceptional operations during shifts, ensuring quality food and guest service. The manager will also manage and develop hourly team members, partnering with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives. Puttshack's purpose is to bring everyone in to play, fostering an inclusive, accessible, and enjoyable experience for both associates and guests.

Requirements

Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue.
Results driven; ability to lead/coach team to achieve business objectives/goals.
Strong communication skills with the ability to resolve conflict and provide direction to your teams.
Demonstrates financial acumen, strong understanding of restaurant operations.
Tech savvy and willingness to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
This position must pass a post-offer background check.

Nice To Haves

Preferred certifications including ServSafe and state/local licensing requirements.
Hospitality Degree preferred.

Responsibilities

Oversee 1-2 areas of the venue operations including service, reception, game & tech and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
Effectively operate computer systems including a POS System, Online Team Member Scheduler.
Manages controllable expenses for their area of responsibility.
Ensure all side work is appropriately assigned and completed.
Ensure collaboration between kitchen and front of house operations.
Participate in hiring, training, and developing hourly associates.
Create, maintain and update associate schedules using weekly and daily forecasts.
Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff.
Drive accountability and consistency by providing constructive coaching and feedback.
Manages Guest Service issues professionally and with a guest centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Maintain a safe, secure and healthy work environment and food safety.
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.