Hospitality Lead (2026 Fall season)

Big Top Events•Madison, WI

2d•Onsite

About The Position

Hospitality Leads have a direct impact on the customer experience at Breese Stevens Field. They will work in our luxury suite areas and exclusive ticketed areas. Often, they will be catering to important community and industry partners, so a high-level of customer service is required. Hospitality Leads oversee hospitality and buffet locations around the stadium. Works with Culinary staff and other Food & Beverage employees to make sure that hospitality areas are set, filled, clean, and ready prior to use, warmers are on and hot, food par levels are maintained, buffet is clean and organized, utensils and condiments are filled, and needs of customers are met or exceeded. Duties including but not limited to supervising buffet attendant staff when applicable. Assisting with buffet set-up and tear down prior to and after the event Coordinating with kitchen staff to maintain food and beverage par levels, maintaining area cleanliness, and providing a positive experience for all members of the group. Under guidance of F&B Management, maintain cleanliness and health standards in accordance with guidelines set forth by the Dept. of Public Health. Work with the beverage management team to stock suites and club areas prior to event start. This role will also have non-gameday responsibilities in accordance with needs determined by Management. Must Maintain a clean and professional appearance. Maintain a positive, safe, and fun work environment. Additional tasks as requested by management.

Requirements

Ability to stand and walk for extended periods of time (~ 3-5 hours/shift)
Must be able to effectively communicate with kitchen staff and guests.
Must be able to lift/carry 20 lbs.

Responsibilities

Oversee hospitality and buffet locations around the stadium.
Work with Culinary staff and other Food & Beverage employees to ensure hospitality areas are set, filled, clean, and ready prior to use.
Ensure warmers are on and hot, food par levels are maintained, and buffets are clean and organized.
Ensure utensils and condiments are filled and customer needs are met or exceeded.
Supervise buffet attendant staff when applicable.
Assist with buffet set-up and tear down prior to and after the event.
Coordinate with kitchen staff to maintain food and beverage par levels.
Maintain area cleanliness.
Provide a positive experience for all members of the group.
Maintain cleanliness and health standards in accordance with guidelines set forth by the Dept. of Public Health.
Work with the beverage management team to stock suites and club areas prior to event start.
Perform non-gameday responsibilities as determined by Management.
Maintain a clean and professional appearance.
Maintain a positive, safe, and fun work environment.
Perform additional tasks as requested by management.