Hospitality Lead

Bethany Children's Health Center • Bethany, OK

9d • Onsite

About The Position

The Hospitality Lead plays a vital role in shaping the patient, family, and guest experience at Bethany Children’s Health Center. This position serves as a connector across multiple touchpoints of the Hospital experience: ensuring our spaces are welcoming, our services are coordinated, and our guests feel cared for from arrival to departure. This role provides operational support across conference center logistics, guest relations, gift shop operations, and patient experience initiatives. The Hospitality Lead helps create a culture of service excellence by anticipating needs, solving problems, and ensuring every interaction reflects the mission and values of Bethany Children’s. This position is ideal for someone who thrives in fast-paced environments.

Requirements

• Associate’s degree required
• 2+ years in hospitality, guest services, or patient experience, customer service and/or project management experience strongly preferred.
• Customer service or hospitality training preferred
• Trauma-informed care training preferred
• Project management certification or training preferred

Nice To Haves

• Bachelor’s degree in hospitality, Healthcare Administration, Communications, or related field preferred

Responsibilities

• Manage all conference center reservations, room scheduling, and setup logistics
• Coordinate with internal departments to ensure event readiness and operational efficiency
• Maintain accurate documentation, communication, and follow-up for all reservations
• Troubleshoot logistical issues and support a seamless guest experience for meetings and events
• Serve as a frontline support resource for patient and family concerns
• Assist with service recovery efforts and help resolve guest issues in a timely and compassionate manner
• Support Guest Relations team coverage as needed
• Document and report trends, concerns, and opportunities for improvement
• Oversee day-to-day backend operations of the Hospital gift shop
• Manage inventory, ordering, stocking, and vendor coordination
• Support staffing schedules and volunteer coordination where applicable
• Help ensure the gift shop remains welcoming, functional, and aligned with patient/family needs
• Assist in implementing initiatives that enhance patient and family satisfaction
• Support environment-of-care details that contribute to comfort, hospitality, and emotional well-being
• Collaborate on projects that elevate the overall hospital experience
• Assist with hospital tours, donor visits, and community group logistics
• Partner with the Events Coordinator to support internal and external events
• Help coordinate hospitality needs for key organizational events and experiences
• Other duties as assigned

Benefits

• competitive compensation
• benefits
• state-of-the-art equipment
• wellness programs
• Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree