Hospitality Internship- City Cruises Chicago

Hornblower Group Inc.•Chicago, IL

1d•Onsite

About The Position

The Hospitality Leadership Intern will be an essential part of the operations team, serving as a key point of contact for guests during cruises and events. The intern will provide exceptional service throughout the execution of cruises and events, working safely and dynamically in a fast-paced environment. In addition to operational duties, interns will participate in learning opportunities, including company-led webinars and e-learning leadership development courses, supporting the company’s mission of creating amazing guest experiences.

Requirements

Must possess a service orientation – actively looking for ways to help others.
Must earn an Associates or bachelor’s degree in Sales, Public Relations, Communications, Hospitality, Tourism Management or any Business-related field. Candidates earning their bachelor’s should preferably be in their sophomore, junior or senior year.
Basic computer skills required, including proficiency in Microsoft Office Suite.
Will work for extended periods without sitting.
Required to lift furniture and other heavy items such as dishes up and downstairs.
Will be required to be available for work on weekends and holidays.
A self-starter, capable of working in a fast-paced environment.
Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
Process and quality-oriented with sharp attention to detail.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
Attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor.
Assist event managers, sales, and event coordinators as required, which may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
Maintain good relationships with various clients, vendors, and coworkers.
Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
Ensure that staff and guests adhere to all safety standards and procedures.
Assist with scheduling front-line staff according to the staffing matrix.
Complete leadership development courses as assigned in Hornblower University.
Participation in professional development sessions and workshops.
Complete all tasks related to an internship project as determined by your departmental supervisor.
Maintain the cleanliness and safety of all common areas and service stations aboard the vessels.
Be prepared to begin work at a scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Additional job duties assigned.