Hospitality Host (FIFA World Cup Fan Village)

SPS-North America•New York, NY

3d•Onsite

About The Position

Rockefeller Center will welcome visitors from around the world for an exciting international fan experience, and we’re looking for energetic and service-driven individuals to join the team as Summer Hospitality Hosts. In this highly visible role, you’ll assist guests, support crowd flow, provide wayfinding assistance, and help maintain an organized and engaging event environment throughout the World Cup Fan Village experience. This is a unique opportunity to gain hands-on event and hospitality experience at one of New York City’s most iconic destinations. As a Summer Hospitality Host, you help create a welcoming and organized environment for thousands of visitors attending this global event. Your communication skills, professionalism, and ability to assist guests efficiently contribute directly to the overall success of the Fan Village experience.

Requirements

Friendly, approachable, and confident communication style
Strong customer service and problem-solving skills
Ability to remain calm and professional in busy environments
Team-oriented mindset with a proactive attitude
Availability throughout the full event period, including evenings and weekends
Ability to work outdoors for extended periods in summer weather conditions
Comfortable standing and moving for extended shifts

Nice To Haves

Previous hospitality, events, retail, or guest-facing experience preferred

Responsibilities

Welcome guests and provide wayfinding assistance throughout the venue
Answer general questions regarding event access, programming, and surrounding areas
Support ticketing and guest information services as needed
Assist with crowd flow and pedestrian traffic management in high-volume areas
Help maintain a safe, organized, and efficient event environment
Identify guest concerns proactively and escalate issues when necessary
Work closely with event and operations teams to support daily activities
Adapt quickly to changing operational needs in a fast-moving environment