Hospitality Host- Reno, NV

Caesars Entertainment•Reno, NV

4d•Onsite

About The Position

The Casino Hospitality Host is responsible for creating a positive, personalized guest experience for valued players. This role involves identifying, developing, and maintaining relationships with new and existing casino guests to drive repeat visits and increase player loyalty. The host acts as a concierge, liaison, and problem-solver for high-value guests to ensure excellent service and satisfaction.

Requirements

High school diploma or GED required
1–3 years of experience in casino, hotel, or high-end customer service environment
Strong interpersonal and communication skills, with the ability to build rapport quickly
Sales-oriented mindset with the ability to influence and retain customers
Must be able to work flexible hours, including nights, weekends, and holidays
Ability to stand and walk for extended periods
May need to lift items up to 25 lbs. occasionally
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Nice To Haves

Associate or bachelor’s degree in hospitality, marketing, or a related field preferred
Knowledge of casino games, player rewards programs, and industry practices is a plus
Familiarity with casino player tracking and CRM systems (e.g., CMS, LMS, Salesforce, or equivalent) preferred
Outgoing and personable
Results-driven
Detail-oriented
Empathetic and patient
Highly organized

Responsibilities

Greet and engage with casino guests, particularly VIP and high-value players, in a friendly and professional manner
Proactively build relationships with new and returning guests through face-to-face contact, phone, email, and other communication channels
Analyze player data and trends using casino management systems to identify potential high-value customers and offer personalized incentives
Coordinate complimentary services (comps), promotional offers, hotel stays, dining, show tickets, and other amenities based on player value and host discretion
Ensure guests’ needs are met and assist with reservations, special requests, and resolving issues promptly and professionally
Actively participate in on-site events, promotions, and marketing efforts to drive guest participation
Maintain accurate records of guest contacts, offers, preferences, and feedback
Collaborate with other departments (marketing, hotel, F&B, security) to ensure seamless guest experiences
Monitor and follow compliance with all regulatory requirements, including responsible gaming and anti-money laundering policies
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job related duties as assigned