Hospitality Host - Player Development

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Experience in casino and/or hotel environment preferred
Proficient knowledge of CMP & LMS programs preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Nice To Haves

Proficient knowledge of CMP & LMS programs preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred

Responsibilities

Provide hands-on real-time service for VIP customers that have relationships with Player Development team members.
Demonstrates exceptional guest service to both internal and external customers with every interaction
Provides timely and accurate service in a fast-paced high demand atmosphere.
Assists Casino Hosted guests with request and demands.
Handle all operational aspects of player development department from opening to close daily
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely.
Making customers aware of the Wild Card Rewards program and teaching them the value of always using their card will gaming will be a daily responsibility.