Hospitality & Guest Services Specialist

Bradley • Birmingham, AL

3d

About The Position

This position reports to the Office Services Manager and works closely with the Hospitality Manager. The Hospitality & Guest Services Specialist serves as the first point of contact for hospitality needs of attorneys, staff, clients, visitors, and vendors in the Birmingham office. This role is responsible for delivering a high-end, professional hospitality experience while supporting the firm’s daily office operations. The ideal candidate combines exceptional customer service skills with discretion, organization, and an understanding of a professional legal environment.

Requirements

• Previous experience in hospitality, guest services, front desk, or professional services environment (law firm or corporate office preferred)
• Ability to move approximately up to 25 lbs. unassisted
• Ability to move larger items and heavier weights with assistance
• Ability to bend, kneel, stand, lift and perform physical labor repetitively
• Must be 21 years of age or older and have a valid drivers license
• Dependable transportation, proof of auto insurance, and a good driving record
• Ability to work unusual hours, nights and/or weekends
• Proficient in Microsoft Outlook, Word and Excel
• Excellent oral and written communication skills
• High level of professionalism, discretion, and attention to detail
• Ability to multitask and remain composed under pressure
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision

Responsibilities

• Greet clients, visitors, and vendors in a warm, professional, and courteous manner
• Manage guest check-in procedures including parking validation and notify attorneys or staff of arrivals
• Ensure conference rooms are prepared and presentable for meetings and client visits
• Offer and manage beverage and refreshment services to guests and personnel
• Maintain a calm, professional presence in a fast-paced environment
• Assist with setting up catering orders for meetings, events, and firm functions
• Set up and break down meeting spaces, including seating, refreshments, and other supplies as needed, including outdoor locations and off-site locations as necessary
• Maintain reception, meeting and hospitality areas, and guest office to high cleanliness and presentation standards
• Assist with monitoring hospitality supplies in common areas
• Clean and stock beverage stations on other floors as necessary
• Assist with coordinating and executing firm events and client receptions
• Answer and route incoming calls professionally
• Manage conference room scheduling using Resource Scheduler and calendars
• Coordinate parking and fitness center access with guests, personnel, vendors, and building management and maintain tracking of same
• Coordinate workspace for visiting attorneys and staff
• Accept hand deliveries
• Process hospitality invoices and expense reports in Chrome River
• Assist with administrative and clerical support as it relates to hospitality and guest services
• Assist with local hospitality runs as necessary
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Other duties, as assigned

Benefits

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees