Hospitality Greeter

St Francis Winery and Vineyard, L.P.•Santa Rosa, CA

13d•$19 - $21•Onsite

About The Position

St. Francis Winery & Vineyards is seeking a part-time Hospitality Greeter to join their award-winning team. This role is the first point of contact for guests, setting the tone for their visit. The ideal candidate thrives in a fast-paced, guest-focused setting and is passionate about creating warm, memorable experiences. Responsibilities include warmly welcoming and checking in guests, understanding all experiences offered, and guiding guests to the best experience for their needs. Previous hospitality experience is desired, but a passion for engaging with guests, a positive attitude, and a team-based culture are essential.

Requirements

Previous hospitality, customer service, wine sales, food service or related experience.
Knowledgeable about wine.
Ability to assist Visitor Center staff in providing guest experiences in keeping with St. Francis core values and brand image.
Excellent verbal, written and interpersonal communication skills, with good presentation skills and the ability to communicate with visitors in a confident, knowledgeable, warm and friendly manner and enthusiastically promote wine and merchandise sales, wine club memberships, W&F Pairing experiences and other Visitor Center programs and activities.
Excellent customer service and teamwork skills.
Professional appearance and demeanor.
Strong organizational skills and attention to detail.
Must be at least 21 years of age.

Nice To Haves

Some previous hospitality experience is desired

Responsibilities

Greet guests promptly as they arrive at the Visitors Center and check them in with a gracious smile.
Utilize reservation systems to accurately track reservations as guests arrive.
Monitor guests needs prior to being seated for their experience.
Escorts guests to appropriate locations for specific experience.
Educates guests about St. Francis’ story, history, wines and winemaking techniques as needed.
Recommends and promotes St. Francis wines, wine club memberships and merchandise.
Provides general tourist information, recommends restaurants, hotels, wineries and activities and attractions to guests.
Assists with making reservations as needed.
Reviews various programs available to guests, such as Wine & Food Pairing options and wine tastings.
Assists in staging seated experiences as needed.
Controls traffic to designated areas throughout the Visitors Center.
Takes wine to guests’ vehicles when needed.
Restocks wines and merchandise daily.
Assists in tagging merchandise.
Communicates any Tasting Room problems or issues that arise to the Tasting Room Management.
Helps to maintain the cleanliness of the Tasting Room.
Fully supports the Winery’s policies and procedures.
Fully supports the Winery’s commitment to the established Safety practices and policies.
Responsible for compliance with Winery’s sustainability policies and practices which are economically viable, socially acceptable and environmentally sound and support conservation, energy efficiency and recycling.
Special projects and other responsibilities as required.