GWCCA HOSPITALITY & EVENTS INTERN (47100)

GWCCA•Atlanta, GA

2d•Onsite

About The Position

The Georgia World Congress Center Authority is currently recruiting Hospitality & Event Interns to support FIFA Fan Festival Atlanta at Centennial Olympic Park from June 11, 2026 through July 15, 2026. This paid internship provides hands-on experience supporting guest services, ticketing operations, hospitality administration, and fan engagement during one of the world’s largest sporting events. Interns will play an important role in delivering exceptional guest experiences while assisting operational teams with event logistics, credentialing support, administrative coordination, and hospitality activations across the campus. Reporting to the Guest Experience and Hospitality leadership team, interns will support daily operations in a fast-paced, high-energy environment requiring professionalism, adaptability, strong communication skills, and a hospitality-first mindset. Ideal candidates will demonstrate authenticity, accountability, and teamwork while helping create welcoming and memorable experiences for guests, partners, sponsors, and team members throughout FIFA World Cup Atlanta 2026. Candidates under final consideration will be required to undergo a criminal history evaluation prior to employment.

Requirements

Current undergraduate or graduate student, or recent graduate, pursuing a degree in Hospitality Management, Event Management, Sports Management, Tourism, Communications, Marketing, Business Administration, or a related field preferred.
Previous experience in hospitality, guest services, customer service, ticketing, events, entertainment, tourism, or venue operations is preferred but not required.
Strong interest in live events, sports, hospitality, entertainment, tourism, or large-scale event operations.
Professional demeanor with the ability to positively represent the Authority and FIFA Fan Festival Atlanta.
Strong customer service and interpersonal communication skills.
Ability to remain professional and composed in fast-paced, high-volume environments.
Strong organizational skills and attention to detail.
Ability to multitask and adapt to changing operational needs.
Comfortable engaging with diverse guests and visitors from around the world.
Ability to work collaboratively with internal teams, vendors, and event partners.
Basic proficiency with Microsoft Office applications including Word, Excel, and Outlook.
Ability to stand for extended periods and work outdoors in varying weather conditions.
Strong problem-solving skills with a proactive and hospitality-focused mindset.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts based on event operations.

Nice To Haves

Previous experience in hospitality, guest services, customer service, ticketing, events, entertainment, tourism, or venue operations is preferred but not required.
Strong interest in live events, sports, hospitality, entertainment, tourism, or large-scale event operations.

Responsibilities

Welcome and assist guests, partners, vendors, sponsors, and VIP attendees throughout the festival footprint.
Provide directional assistance, event information, and customer service support to enhance the overall guest experience.
Support hospitality lounges, premium spaces, information areas, and guest engagement activations.
Assist with resolving guest concerns professionally and efficiently while escalating issues when appropriate.
Assist with ticket scanning operations, guest check-in procedures, and access verification processes.
Support credential distribution and administrative tracking for approved staff, vendors, and partners.
Help monitor access points and assist guests with entry procedures and event policies.
Support scheduling coordination, inventory tracking, hospitality documentation, and event reporting.
Assist with distributing operational materials, signage, credentials, and guest information resources.
Maintain organized records and provide administrative support to event leadership teams.
Assist with event communication and coordination between internal departments and external partners.
Assist with event setup, breakdown, and hospitality area preparation before and after operational hours.
Support on-site activations and fan engagement initiatives across Centennial Olympic Park.
Help ensure hospitality areas remain organized, stocked, and guest-ready throughout daily operations.
Maintain professionalism when interacting with guests, executives, sponsors, and event partners.
Follow all Georgia World Congress Center Authority policies, procedures, and safety protocols.
Support a culture focused on service excellence, teamwork, safety, and operational readiness.
Perform other duties as assigned in support of FIFA World Cup Atlanta 2026 operations.