Chick-fil-A Hospitality Director

Cooper Connect•Ferguson Township, PA

4d•Onsite

About The Position

Chick-fil-A Happy Valley is seeking an enthusiastic Service Director (Hospitality) to join their team. This hands-on leadership opportunity is designed for someone passionate about hospitality, leadership development, and creating meaningful experiences for both guests and team members. As a Service Director, you will help lead one of Central Pennsylvania's highest-performing Chick-fil-A restaurants while working directly alongside Bruce Herold, a 26-year Chick-fil-A Operator. The restaurant's vision is to "ensure every guest feels cared for in gratitude, through excellence, with purpose." This role offers the opportunity to lead a large team, influence the guest experience, develop future leaders, and build a long-term career within Chick-fil-A, with potential paths to Executive Leadership, multi-unit leadership, or the Chick-fil-A Operator program. The organization invests deeply in its people and offers mentorship, responsibility, and development.

Requirements

2+ years of leadership experience
Strong communication and relationship-building skills
Demonstrated ability to lead and influence others
Passion for developing people and building teams
Comfortable working in a fast-paced, high-volume environment
Growth-minded, humble, and coachable
Alignment with Chick-fil-A's values and mission

Nice To Haves

Bachelor's Degree completed or actively pursuing preferred
Hospitality, restaurant, retail, or customer-facing leadership experience preferred

Responsibilities

Ensure every guest feels cared for by creating a culture of genuine hospitality and service excellence
Drive key Front of House performance metrics including guest satisfaction, order accuracy, check average, and overall operational execution
Recruit, coach, and develop future leaders through regular check-ins, mentorship, and leadership development
Lead and inspire a team of 50+ Team Members and leaders to pursue excellence while serving with purpose
Maintain a high awareness of the business, guest needs, and service environment while leading from the front
Partner with the Director Team to achieve sales growth, profitability, and long-term business objectives
Foster a culture of trust, accountability, humility, and teamwork where leaders challenge one another to grow
Execute strategic initiatives and projects with excellence, urgency, and attention to detail
Serve as a visible ambassador of Chick-fil-A Happy Valley's vision, values, and commitment to the community
Help shape the future of one of Central Pennsylvania's most respected Chick-fil-A restaurants through leadership development and operational excellence
Maintaining a work environment that ensures and promotes food & team safety