Hospitality Customer Service – Hotel Reservations (Remote)

Destination Careers•Seattle, WA

9d•$45,000 - $65,000•Remote

About The Position

We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. The company specializes in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail. We are seeking friendly, detail-oriented individuals to join the team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will help clients select, book, and manage hotel stays, ensuring their travel plans are seamless and stress-free. The position is suited to people who enjoy working with others, have excellent communication skills, and value flexibility in their work environment.

Requirements

Strong communication and customer service skills.
Friendly, professional demeanor and attention to detail.
Ability to work independently and manage multiple tasks.
Basic computer proficiency and a reliable internet connection.
Interest in hospitality, travel, and creating memorable guest experiences.

Nice To Haves

Previous experience in customer service, hospitality, or reservations is a plus but is not required.

Responsibilities

Communicate with clients to understand their hotel needs, preferences, and budgets.
Provide accurate information about hotel options, pricing, and amenities.
Assist clients with making and managing reservations.
Maintain accurate records of client interactions and bookings.
Respond promptly and professionally to inquiries by phone, email, or online platforms.
Collaborate with team members to support client satisfaction.
Stay current on travel trends, hotel offerings, and industry updates.