Hospitality & Cultural Programs Specialist

Osage Casino•Lake Ozark, MO

3d•Onsite

About The Position

The Hospitality and Cultural Programs Specialist is responsible for creating a welcoming, informative, and culturally enriching environment for all visitors and on-site guests. This position ensures the facility and short-term rental apartments are clean, organized, and fully operational while delivering superior guest services. The Specialist promotes awareness of cultural, historical, and community resources through engaging interactions, accurate information sharing, and well-maintained exhibits and artifacts. Responsibilities include preparing and serving food and specialty coffee beverages, maintaining audiovisual and facility equipment, monitoring inventory, and adhering to health and safety standards. In addition, the Specialist serves as a concierge for guests staying at the facility, providing personalized assistance, local recommendations, and responsive support to ensure a comfortable and memorable experience. Through collaboration with community partners and attention to detail, the Specialist enhances the overall visitor experience and upholds a positive public image. The Specialist will be required to reside on the property to provide consistent oversight, enhanced guest support, and immediate response to operational needs. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

Must be a minimum of 18 years of age.
High School Diploma/GED Equivalent required.
Three (3) years of experience in Hospitality, Tourism, Food & Beverage Services, and/or a cultural facility museum or cultural center required.
Strong communication skills with the ability to provide concierge-style guest assistance required.
Experience in retail sales required.
Required to pass a pre-employment drug/alcohol and background screening.
Required to maintain a valid Driver’s License.
Required to provide documents to show the applicant is eligible to work in the United States.
Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Nice To Haves

Basic knowledge of language, cultural, historical, or community resources relevant to the Osage Nation preferred.
Bachelor’s degree preferred.

Responsibilities

Greets guest promptly, providing attentive and friendly service.
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, and digital signage.
Cleans, organizes, and creates a welcoming environment for short-term rental apartments, building interior, building exterior, coffee shop, restrooms, and shared facilities.
Prepares and serves food and specialty coffee beverages following established procedures.
Greets visitors and provides concierge-level service, including local recommendations and personalized assistance.
Ensures audiovisual equipment and facility systems are operational and report maintenance needs.
Promotes awareness of cultural, historical, and community resources.
Regularly reviews local, state, and regional tourism websites to ensure the Visitor Center is accurately listed and to identify updates needed for local information.
Prepare beverages according to established recipes and quality standards noting guest preferences such as coffee blends, dairy, and sugar ratios.
Serves beverages and food items efficiently and professionally.
Processes guest payments, including cash and credit card transactions, accurately and securely.
Ensures coffee shop is stocked with an adequate supply of clean mugs, plates, and utensils throughout shift.
Monitors brewing and kitchen equipment to ensure proper operation and report maintenance issues as needed.
Follows and adheres to all health, safety, and sanitation regulations.
Monitor inventory and coordinate procurement of necessary supplies.
Collaborate with community leaders, local businesses, and partners to enhance visitor experience.
Present historical or educational programs to visitors and groups.
Performs all other related and compatible duties as assigned.
Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
Follows all federal, state, and local occupational safety and health regulations (OSHA standards).
Complies with food safety, sanitation, and hygiene regulations when preparing or serving food and beverages.
Maintains a safe environment for guests, staff, and business partners reporting hazards promptly.
Complies with applicable advertising and marketing laws, avoiding false or misleading statements.