Hospitality Connectivity Specialist

OUTRIGGER Hospitality Group•Honolulu, HI

9d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Requirements

Prior experience working within hospitality systems such as OPERA, SynXis, or similar platforms.
Candidates must be available to work onsite at our Waikiki office on a full-time basis.

Responsibilities

Manage the configuration, maintenance, and optimization of our hotel distribution systems.
Ensure accuracy across the Property Management System, Central Reservation System, loyalty programs, and third-party partner extra-nets.
Ensure hotel data, including rates, availability, content, and policies are accurately reflected across all systems and distributed channels.
Configure and maintain rates, inventory, room types, policies, and content across distribution systems including PMS, CRS, loyalty platforms, and OTA extranets.
Ensure proper rate mapping and availability across platforms such as SynXis, TravelClick, GDS, Expedia Partner Central, and Booking.com.
Act as a key liaison between internal teams and external partners to ensure accurate system connectivity and data flow.
Troubleshoot issues related to rate loading, availability discrepancies, failed reservations, and content errors, escalating to system vendors as needed.
Perform quality assurance checks across all channels to ensure rates and room types are being properly distributed and presented.
Assist in onboarding new properties and partners by setting up connectivity, configuring rate plans, and ensuring data synchronization across systems.
Support integrations with business intelligence tools to ensure clean, accurate data for reporting.