Hospitality Client Lead

Seaport•Boston, MA

5d•Onsite

About The Position

As a Hospitality Client Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

Requirements

1 to 3 years in progressive retail or spa environment and/or similar experience required.
Exceptional customer service and problem-solving skills.
Confidence in selling products and services.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proactive approach with the ability to take initiative and execute tasks independently.
Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Nice To Haves

Experience leading a team or running shifts, preferred.
1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

Responsibilities

Provide top-notch client service and hospitality.
Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
Manage Skin Therapist appointments within our booking system.
Supervise on-shift staff, including deployment, delegation, and troubleshooting.
Contribute to the training and coaching of new Host team members.
Assist in daily shop tasks and projects.
Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
Serve as the ‘host’ of the Heyday Party, creating a warm, welcoming, and engaging experience for every guest.