Hospitality Center Staff- Elmira Correctional Facility (Customer Service PT, Saturdays/Sundays 7-3pm)

Osborne Association Inc•Elmira, NY

9h•Onsite

About The Position

The Osborne Association serves individuals, families, and communities affected by the criminal justice system, offering opportunities for people to heal from and repair harm, restore their lives, and thrive. The organization challenges systems rooted in racism and retribution and fights for policies and practices that promote true safety, justice, and liberation. Guided by core values, they honor everyone's capacity to change, celebrate shared humanity, pursue justice and equity, keep commitments, and advocate with fierce determination. The part-time Hospitality Center Staff will join the Hospitality Center Network at Elmira Correctional Facility in Elmira, NY. This position involves welcoming individuals and families visiting Elmira via a separate building in front of the prison and providing general oversight of the Hospitality Center during visiting hours. This role requires clearance by the New York State Department of Correction and Community Supervision (DOCCS).

Requirements

High school diploma or equivalent is required.
Must be dependable and professional.
Excellent interpersonal and communication skills.
Strong problem-solving skills.
Enjoy working with children.
Ability to interact with a multicultural population is essential.
Must be able to adapt to change as the program dictates.
Good organizational, communication, and problem-solving skills.
Ability to obtain and maintain Department of Correction and Community Supervision (DOCCS) clearance to work in facilities operated by the Department of Correction and Community Supervision (DOCCS).

Responsibilities

Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate.
Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required.
Respond to general inquiries for program information.
Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors.
Maintain a clean and safe environment in accordance with all infection and safety control policies.
Report all physical plant problems to the supervisor, when appropriate, and prison authorities.
Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator.
In-person attendance is required to collaborate with co-workers.
Perform other duties as assigned.