Hospitality Attendant

Woodbine Entertainment•Toronto, ON

About The Position

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the Teletheatre.

Requirements

Knowledge of food preparation and service techniques, and beverage service practices
Knowledge of Safe Food Handling practices and sanitation guidelines
Sound knowledge of point of sales systems
Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations.
Ability to multitask and work under various business levels
Ability to communicate effectively in English (oral and written)
Strong communication skills required to interact effectively with customers and colleagues
Proven ability to be friendly, professional and courteous with customers at all times
Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards.
Ability to count and perform physical inventories of products and retail assets
Proven accuracy in performing mathematical calculations
Smart Serve Certified
Food Handlers Certificate
Minimum two (2) years of related experience in retail or hospitality or other related service industries

Nice To Haves

Secondary School Diploma an asset

Responsibilities

Provide prompt, friendly and courteous service to customers at all times
Provide full service to customers with all food, beverage and retail purchases.
Assemble, portion, heat, cook and bake food items as per established specifications
Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines
Prepare and serve hot and cold non-alcoholic beverages as per established specifications
Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
Address all customer product and service needs, requests and concerns promptly
Pick up, count and verify floats on a daily basis
Collect and remit daily cash receipts along with supporting paper work
Clean and sanitize work prep, service areas and all food service equipment
Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets
Perform daily inventory of retail products as required by manager
Assist in monitoring product inventories and reporting deficiencies
Consistently maintain and replenish supplies in service areas
Report supply or equipment deficiencies to the MOD.
Assist in merchandising of product and/or services
Train and assist new personnel in established procedures and safe use of equipment
Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).
Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, Ontario Racing Commission, Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group