Part Time

IMG Academy•Bradenton, FL

2d•Onsite

About The Position

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field. IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences: Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences.

Requirements

Requires a background check upon offer
Requires a drug test upon offer
This position requires a Florida Level 2 Background Screening.

Nice To Haves

Associates degree or equivalent experience
Comprehensive understanding and working knowledge reservation or booking appointments
Excellent guest service skills
Excellent organizational and multi-tasking skills
Demonstrated problem solving skills and good judgment
Dependable, honest and exhibit a high degree of integrity
Needs to be flexible to respond to change in task/responsibilities
Ability to maintain confidential information
Willingness and desire to work in a team environment with limited supervision
Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business
Computer skills with the ability to learn new programs
Bachelor’s Degree
Bilingual Background

Responsibilities

Complete guest requests in a timely and efficient manner
Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service
Welcome guests upon arrival and provide courteous, professional service throughout
Provide general knowledge of Academy’s offerings
Prepare and verify completion of arrival packets for groups and individuals.
Answer Academy general phone line and provide proper guest service to each guest
Maintain Hospitality e-mail, responding in a timely, appropriate and professional manner
Check guests in and out of all IMG Academy and IMG Performance programs
Communicate with appropriate staff for various guest needs
Assists with questions and/or problems pertaining to the students accommodations, programs and/or transportation
Assists Transportation in arranging airport shuttles and organizing drivers
Schedules campus tours
Conducts daily inspection of Hospitality area, including the lobby, to ensure cleanliness and order.
Coordinate with Student Services for the return of lost and found items
Follows the prescribed opening and closing procedures
Collaborate with supervisor regarding guest feedback
Make all parent / employee /student IDs
Meal tickets sales
Conference room booking and confirmations and onsite room reservations
Concierge service for onsite and visiting guests
Revise schedule campus tours to Schedule and deliver campus tours
Demonstrates high level of quality work, attendance and appearance
Other duties as assigned