Hospitality Associate

RR Donnelley•New York, NY

2d•Onsite

About The Position

The Hospitality Associate delivers a seamless workplace hospitality experience through amenity management, workplace readiness, meeting support, and service for employees, clients, and visitors. As a visible workplace ambassador, this role ensures shared spaces remain clean, stocked, professional, and guest-ready throughout the business day. The role maintains pantries, cafés, beverage stations, wellness rooms, and shared spaces; conducts workplace inspections and floor audits; monitors and replenishes supplies; supports reception coverage; responds to workplace requests; and partners with workplace teams, vendors, and service providers. It also supports meeting and conference room readiness, catering, refreshments, event logistics, and special workplace events. During peak periods or staff absences, the Hospitality Associate may also assist with mail and package handling, reprographics and printing, vendor coordination, work orders, and administrative or operational support for workplace initiatives and special projects.

Requirements

High school diploma or equivalent.
At least 1 year of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
Proficiency in Microsoft Office and workplace technology tools.
Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
Conduct routine workplace inspections and floor audits.
Monitor and replenish food, beverage, and workplace supplies.
Keep amenities and common areas clean, organized, and presentation-ready.
Provide reception coverage and assist with inquiries and special requests by phone, email, and in person.
Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
Respond to workplace and hospitality-related requests.
Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
Support meeting and conference room readiness, setups, resets, and room turnover.
Coordinate catering deliveries, refreshments, and hospitality services.
Assist with event logistics and special workplace events.
Provide backup support with mail distribution and package handling, reprographics and printing, vendor escorting and coordination, work order submission and service tracking, and administrative and operational support for workplace initiatives and special projects.