Hospitality Associate

RR Donnelley•Los Angeles, CA

7d•$18 - $24•Onsite

About The Position

The Hospitality Associate plays a key role in creating a first-class client and guest experience by delivering exceptional hospitality, meeting, and workplace support services. Responsibilities include managing conference room readiness, coordinating catering and vendors, supporting reception, overseeing meeting logistics, and ensuring flawless execution of events from arrival through completion. The ideal candidate brings experience in white-glove hospitality, corporate reception, or a professional services environment, along with strong communication skills, attention to detail, and a proactive approach to anticipating client needs. Experience supporting law firms, banking, private equity, or other high-touch corporate environments is highly preferred.

Requirements

High school diploma or equivalent
Minimum (1) year professional experience preferably in hospitality or corporate reception
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills required
Excellent organizational skills required
Must be able to meet deadlines and complete all projects in a timely manner
Strong attention to detail is required
Must work well in a team environment
Professional attire and demeanor required
Good written communication skills
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast paced, high-energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional telephone demeanor
Ability to anticipate client’s needs for meetings and events
Must be self-motivated with a positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships

Nice To Haves

Experience supporting law firms, banking, private equity, or other high-touch corporate environments is highly preferred.

Responsibilities

Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etcetera
Clean up conference rooms after use and return property to vendors if necessary
Prepare coffee and other beverages in assigned kitchens each morning
Clean up coffee makers pantry in each kitchen in the evening and throughout the day
Communicate with supervisor or client on meeting request concerns or deadline issues
Maintain inventory of catering supplies and order supplies as needed
Place orders for food and beverages for use during meetings
Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
Ensure the value-added products and services are secured at competitive rates that have been vetted
Perform appropriate vendor selection and management associated with department services and/or products
Assist in training new hires
Prioritize workflow
Assist in process improvement ideas
Answer telephone in Office Services center
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Must be able to lift up to 50 lbs. on a regular basis
Provide back-up support to Reception and/or Office Services as needed