Hospitality Associate / Front Desk - Full Time M-F 2:30 P - 11P

ROLAND PARK PLACE•Baltimore, MD

3d•Onsite

About The Position

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #5 in the nation and certified as a Great Place to Work! What you will be doing:

Requirements

Ability to uphold our core values, and follow policies and procedures.
Must be able to take initiative to always find a way to say yes to both our residents and staff.
Able to handle difficult or emotional situations shows respect and sensitivity for cultural differences and adheres to residents’ bill of rights.
Able to work assigned schedules, have reliable transportation and be on time for scheduled shifts.
Most importantly have a positive attitude and be able to smile at all times (even under a mask).
10th-grade education, HS Diploma/GED preferred.

Responsibilities

Performs daily building inspections and tours
Welcomes residents and visitors, and help them to and from their vehicles
Monitor all life safety devices for Independent and RC residents
Fill out daily shift and incident reports. Send daily to designated people
Assists residents with packages when they enter the community
Delivers packages to the residents' apartments daily
Responsible for logging and delivering of resident packages
Sort and distribute inter-office mail
Provides requested assistance to residents in a courteous and helpful manner
Assists with covering the main front desk when needed
Responds to Emergency Calls from residents and staff and direct to appropriate responders
Manages guest apartment reservations
Other duties as assigned