Hospitality Lead- Front Desk

Capital Vacations • Kissimmee, FL

8d

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! Below are just some of the benefits you'll receive: Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribuition Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by?: The Hospitality Lead Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.

Requirements

• High School Diploma/GED
• Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic
• Knowledge of daily operations of the front desk, reservations, and problem resolution

Nice To Haves

• AS400/TSW experience preferred
• Ability to supervise a staff of Team Members
• Knowledge of Vacation Ownership is preferred

Responsibilities

• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Is a hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Assists with internal audits to ensure compliance with corporate SOPs and QA standards
• Assists in training and mentoring staff
• Serves as Manager on Duty as needed, making decisions based on the business requirements
• Works all shifts as need dictates
• Checks guests in/out, answers phones and handles guest comments and concerns
• Assists in the management of the resorts room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Provides follow-up of maintenance/ housekeeping requests
• Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests concerns
• Ability to step into any role as necessary
• All other duties as requested

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees