Hospitality Analyst

Dorsia•New York City, NY

13d•Onsite

About The Position

As a Hospitality Analyst, you sit at the intersection of member experience, hospitality operations, and restaurant partnerships – serving as the operational backbone of Dorsia's hospitality network. You will manage the end-to-end reservation process, nurture restaurant partner relationships, and deliver high-touch support to partners and members alike, with direct impact on member satisfaction, restaurant retention, and operational excellence. The ideal candidate is passionate about hospitality, thrives in a fast-paced, high-accountability environment, and brings a meticulous, customer-centric approach to every interaction. Because Dorsia runs on restaurant hours, this role requires flexibility to work some evenings and weekends.

Requirements

1–3 years of experience in hospitality, guest services, operations, or a related field.
Proven ability to manage time-sensitive workflows with precision and accountability.
Experience using a helpdesk ticketing system or similar platform - prior experience with Intercom is a plus.
Exceptional written and verbal communication, with the ability to uphold a polished, premium tone.
Strong organizational skills, structured thinking, superb attention to detail, and excellent time management.
Ability to problem-solve under pressure and respond quickly to unexpected challenges.
Thrives in a fast-paced environment, demonstrating adaptability, proactive initiative, and exceptional follow-through.
Exhibits a natural commitment to hospitality at its highest level, consistently demonstrating composure, empathy, and customer-centric thinking.
Experience working in a tech-driven work environment.

Nice To Haves

Prior experience working with restaurants, guest services, or membership-driven experiences.
Familiarity with hospitality technology systems or CRM platforms.

Responsibilities

Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service.
Lead with subject matter expertise and find creative solutions to operational challenges.
Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.