Hospitality Ambassador at Garage/Lot in Downtown Columbus at $17 / hour - Weekly Pay!

Citrin • Columbus, OH

9d • Onsite

About The Position

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country. Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth. We exist to create transformative job experiences for our team and deliver extraordinary service to our partners. Our 10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially. We are seeking a friendly, customer-oriented Parking Garage/Lot Attendant to join our team. As a Parking Garage/Lot Attendant, your primary responsibility is to provide excellent customer service to all guests while ensuring the smooth operation of the parking facility. You will greet guests with a warm smile, check on parked vehicles, provide hospitality, and assist guests with entering and exiting the facility. In addition, you will have the opportunity to go above and beyond to make someone's day, create a fun and enjoyable atmosphere, and provide special experiences for our valued customers.

Requirements

• Must be at least 18 years of age
• Must have a valid driver's license
• Previous customer service experience is preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to multitask effectively.
• Ability to work in a fast-paced environment and handle stressful situations with composure.
• Basic computer literacy and familiarity with parking equipment (e.g., ticket machines, garage gates, payment systems) is an advantage.
• Physical fitness and ability to walk, stand, and perform light cleaning tasks for extended periods.
• Professional and courteous demeanor with a genuine desire to assist guests.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• All Citrin team members are required to use dashcams while operating vehicles.
• All candidates are subject to a criminal background check and/or motor vehicle record check after a conditional offer is accepted.

Nice To Haves

• Basic computer literacy and familiarity with parking equipment (e.g., ticket machines, garage gates, payment systems) is an advantage.

Responsibilities

• Greet every guest entering the parking facility with a warm and genuine smile, making them feel welcomed and appreciated.
• Assist guests in finding suitable parking spots and provide clear instructions regarding parking regulations and procedures.
• Monitor the parked vehicles and garage/lot premises to ensure safety and report any suspicious activities or concerns to the appropriate authorities.
• Maintain a high level of hospitality by offering assistance, answering questions, and addressing any concerns guests may have.
• Provide guidance and support to guests during the process of entering and exiting the parking facility, including providing directions and assistance with parking equipment.
• Perform minor cleaning tasks throughout the day to keep the parking area clean and inviting for guests.
• Take the initiative to make someone's day by offering small gestures of kindness, such as providing umbrellas on rainy days or helping carry packages.
• Actively seek opportunities to enhance the customer experience and make it memorable, such as organizing surprise giveaways or decorating the facility for special occasions.
• Foster a fun and enjoyable atmosphere by organizing occasional parking garage events or activities for guests, ensuring they have a positive and unique experience.
• Collaborate with colleagues to brainstorm creative ideas to surprise and delight guests, such as recognizing regular customers or celebrating special occasions.
• Listen attentively to guest feedback and suggestions, taking them into consideration to continuously improve the parking experience and exceed customer expectations.
• Stay informed about local events, attractions, and restaurants, offering recommendations and assistance to guests to enhance their overall visit to the area.
• Work closely with the management team to implement customer service initiatives and special programs designed to create memorable experiences for guests.

Benefits

• Referral Bonus Opportunities
• Weekly Pay
• Competitive, stable pay at $17 / hour
• Start Earning PTO (Paid Time Off), Day 1
• High performers receive opportunities for advancement into higher-paying roles
• Vision, dental and medical care benefits available to any team members classified as full time
• Continual opportunity for referral bonuses and performance-based rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed