Hospitality Ambassador, Beverly Hills Flagship

Hermès • Beverly Hills, CA

2d • $24 - $27 • Onsite

About The Position

The Hermès Beverly Hills Flagship Boutique is seeking a Hospitality Ambassador to provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. This role supports the client experience and represents Hermès in all aspects of their duties. The Hospitality Ambassador is a team player, working collaboratively with sales associates to support all elements of hospitality throughout the selling ceremony. This individual should have a natural sense of curiosity, be an excellent multi-tasker, and possess an exquisite sense of hospitality.

Requirements

• High interest in learning about all the Hermès métiers, history and art collection.
• Strong communication skills, offering warmth and graciousness in all interactions.
• Excellent customer service skills and a friendly disposition.
• Proactivity in taking care of customers in a calm, professional, and polite manner.
• Ability to provide information about the neighborhood, store services and other customer inquiries.
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining.
• Works collaboratively and excels in fast-paced environment with continuously changing priorities.
• Demonstrates high level of attention to detail and ability to anticipate needs.
• Knowledge of languages in addition to English is a plus.
• Ability to work a flexible schedule according to needs of the business.
• Ability to stand for long periods of time.

Nice To Haves

• Knowledge of languages in addition to English is a plus.

Responsibilities

• Create an effortless luxury environment and exceeding expectations in all hospitality services.
• Greet and welcome clients as they enter and leave the boutique location.
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to the appropriate floor or sales associate.
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Provide bespoke and high-touch hospitality service to clients in collaboration with the sales team.
• Assist guests and clients with obtaining taxi or car service and support clients into cars, assisting with their shopping bags or purchases as necessary.
• Provide directions if needed and partner with Concierge/Host team for obtaining car services as needed.
• Assist with directions - have general knowledge of store and neighborhood.
• Demonstrate working knowledge of all métiers (product categories).
• Provide hospitable services, such as holding umbrellas during inclement weather.
• Be alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns.
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
• Perform all other duties assigned by supervisor.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed