Hospitality Aide

Paradigm at the Pines•Silsbee, TX

3d•Onsite

About The Position

In keeping with our organization’s goals, the primary purpose of the Hospitality Aide is to assist Certified Nurse Aides and the Nursing Department to deliver quality daily routine care to residents requiring short-term, skilled, and long-term nursing care. This position is specifically created to assist with care during the COVID-19 pandemic.

Requirements

High school diploma or GED
1 year or more experience in a related field
Excellent written and verbal communication skills
Demonstrate leadership, organizational skills, and ability to maintain a positive and professional attitude
Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously
Display attention to detail
Interact with residents, families, and the community in a professional manner
Ability to engage in active listening (giving full attention to those speaking), critical thinking (using logic and reasoning to identify strengths/weaknesses of alternative solutions), and active learning (understanding implications of new information during problem-solving situations)
Exceptional judgment and active foresight
Self-motivated and self-directed

Nice To Haves

Prior experience in long term care preferred

Responsibilities

Fulfill competency standards for the company’s (non-certified) hospitality aide competency requirements
Attend in-service education programs mandated by federal, state, and company regulations and policies
Assist with welcoming new admission and getting them situated as well as residents moving to a different room
Assist residents with using video conference and voice call devices and software to communicate with family, friends, and health care providers
Distribute ice, water, pitchers, trays, glasses, snacks, and other items to residents as needed or assigned
Assist residents during activities and to/from rehabilitation services and other areas in the facility
Assist residents with choosing clothing/outfits, eyeglasses, and wheelchair as needed
Monitor and assist residents during mealtime and while eating foods and snacks
Bring resident laundry to and from laundry department, assist laundry department with hanging, laying out, and folding clothes
Water plants and tend to the physical space as needed
Remove/clean trash, spills, and other items from resident rooms and facility
Make resident beds, clean drawers and closets, straighten and organize rooms
Monitor hallways, rooms, and environmental for safety of residents
Answer call lights when appropriate and within scope of training and duties
Comply with all policies and procedures relating to handwashing, sanitation, wearing of personal protective equipment (PPE), and other guidance from the facility
Observe and report changes in residents’ physical, cognitive, and/or emotional status to charge nurses, director of nursing, and/or administrator
Report any concerns, maintenance issues, or violations of federal, state, local, or company regulations and policies
Communicate and interact effectively with residents, visitors, families, staff, and supervisors
Attend and participate in departmental meetings and in-services as directed
Report all resident, staff, or other concerns to the appropriate department head
Report all incidents, accidents, unsafe situations, and concerns immediately
Maintain knowledge of applicable federal, state, and local rules and regulations relating to responsibilities
Ensure that responsibilities are performed consistent with all applicable federal, state, and local rules and regulations as well as facility policies and procedures