Ben & Jerry's Hospitality Admin & Marketing Coordinator

The Magnum Ice Cream Company • Waterbury, VT

2d • $45,000 - $68,000 • Onsite

About The Position

The role of the Hospitality Admin & Marketing Coordinator is to support the company-owned locations with back-of-house responsibilities at the Waterbury Factory and Burlington Scoop Shop. Their responsibilities include admin functions for both businesses, managing group reservations for the Tours department and serving as our local marketing ambassador with the VT Tourism industry. The Hospitality Admin & Marketing Coordinator will primarily work from Waterbury Factory. Their goal is to provide support services in a back-of-house capacity for the front-of-house hospitality operations to ensure seamless guest experiences. The Hospitality Admin & Marketing Coordinator will report to the General Manager of VT Brand Experiences.

Requirements

• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs
• Ability to work with independently with limited or no supervision
• Ability to work effectively under pressure and meet tight deadlines
• Excellent written and verbal communication skills
• Strong follow through, organization and time management skills, including the ability to multi-task
• Experience in project management and budgeting
• Strong accounting/finance experience and understanding
• Experience in handling customer complaints and providing effective guest service recovery
• Strong project management skills and problem-solving ability
• Ability to handle stressful situations calmly and react in emergency situations
• Computer proficiency, esp. Excel, Word, Outlook, Sales Force
• Valid driver’s license
• Physical aspects of the job include handling oversize merchandise, bulk containers of ice cream and supply orders, cleaning and maintenance, climbing stairs and standing for long periods of time.
• Flexible work hours including nights, weekends, and holidays

Nice To Haves

• Associates or College degree in Marketing or Hospitality preferred or 3-5 years of relevant experience

Responsibilities

• Provide admin support for front-of-house operations leadership, ordering operation/office supplies, coordinating repairs and project management.
• Manage vendor relations and external relationships with contractors and suppliers necessary to run the business.
• Manage all group reservation requests and communications for the Tour operations year-round, working alongside our online ticketing platform.
• Assist the General Manager to develop and manage the annual marketing budgets and local initiatives for both locations.
• Oversee all marketing related design requests, maintain timelines, order printed materials, write/record radio ads, website updates.
• Track ROI of marketing spends and utilize data for future planning and targeted execution.
• Serve as the onsite Ben & Jerry’s ambassador for local and regional tourism associations, maintaining membership and participation in meetings and events to drive visitor traffic.
• Coordinate promotions (print and social media) drawing attention to flavors, special occasions and current company initiatives.
• Oversee local marketing budgets for sponsorship requests.
• Assist Operations Managers to submit weekly hourly staff payroll for both the Waterbury and Burlington locations.
• Obtain pricing and authorized bids for Hospitality operation and Capex projects, managing the projects alongside the General Manager.
• Oversee financial payments and invoice processing necessary of the operation including new vendor set up, invoice tracking, supply and inventory, special requests for project management and capital expenditures.
• Support front of house operations working in either the Waterbury Scoop Shop, Gift Shop and Tours department or the Burlington Scoop Shop or catering operations during peak times in the summer and fall.
• Ability to work in the Waterbury parking lot operations, coordinating bus and group arrivals during the summer and fall seasons when staffing is limited.
• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals and compliance by ensuring consistent safe work behaviors.

Benefits

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health-related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree