Hospital Unit Secretary; Days; Emergency Care Center

Jackson Health•Miami, FL

5d•Onsite

About The Position

The Hospital Unit Secretary facilitates department and patient flow and supports patient care by serving as a frontline ambassador, providing customer service, and performing clerical and data-entry functions. The role maintains medical records and electronic documentation, updates patient and bed-tracking information, and supports day-to-day unit operations. This position is in the Emergency Care Center, with a day shift and on-call/pool designation.

Requirements

High school diploma.
Generally, 0 to 3 years of related experience.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively orally and in writing.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Knowledge and skill in using job-appropriate technology and software applications.
Ability to exercise sound and independent judgment.
Must meet and maintain unit-specific and organizational skills, competencies, certifications, and licensures required by the nursing area.
An American Heart Association and any additional applicable life-support certification for Healthcare Providers may be required at the unit level upon hire; applicable certifications must have at least six months of validity and be maintained at Jackson Health System for the duration of employment.
The listing specifies an AHA Basic Life Support (BLS) credential with six months of validity; it also states that Hospital Unit Secretaries working in any unit at BH are not required to have BLS certification.

Responsibilities

Prepare and maintain medical records by labeling pages and accurately and promptly placing forms, clinical reports, and returned diagnostic studies.
Copy appropriate sections of charts and thin or break down charts as needed; send thinned charts to Medical Records or transfer them with patients to another care area as appropriate.
Flag unsigned forms for signature, date, and time, and follow up to ensure completion.
Scan documents into the electronic documentation management system.
Maintain and update the bed-tracking system to accurately reflect patient status in a timely manner.
Transfer and discharge patients in the computer system.
Update the unit census according to entity standards and enter patient or unit charges.
Ensure computer census accuracy at the beginning of the shift, during transfers, and at the end of the shift.
Print forms for Computer Physician Order Management; document when consults are called, the date and time, and the person spoken to; ensure patient status is accurately recorded.
Assist nurses with patient requests as needed and assist with transporting supplies and specimens.
May help deliver meal trays and nourishments and complete menus, when applicable.
Obtain the updated operating-room schedule daily.
Maintain cleanliness of the unit and nurses’ station.
Greet visitors, answer the patient call system and telephones, and deliver messages to the appropriate person.
Maintain working knowledge of printers and other clerical equipment; report malfunctioning or broken equipment.
Track equipment according to unit or entity standards.
Assist with materials management, including ordering supplies, forms, and floor stock.
Orient new employees to the job.
Assist with collection and storage of patient belongings.
In certain units, verify active diet orders with the RN as needed and assist with patient discharges and transfers as needed.
Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
Perform other related job duties as assigned.