Hospital Technical Support Analyst
About The Position
Join KVC as a skilled IT Support Specialist where technology directly supports the care of children, families, and communities. This role involves solving technical challenges, providing exceptional customer service, and working with a collaborative team dedicated to innovation. As an IT Support Specialist, you'll provide technical support for desktop hardware, operating systems, Electronic Health Record (EHR) systems, software applications, and network connectivity. You'll troubleshoot technical issues, support end users both remotely and onsite, and ensure our technology infrastructure allows our teams to focus on serving children and families. This position requires excellent customer service, strong analytical thinking, and the ability to work independently while following industry-standard troubleshooting methodologies.
Requirements
- High school diploma required.
- Valid driver's license and current auto insurance required.
- At least 21 years old
- Three years of experience in a technical support role.
- Outstanding customer service and communication abilities.
- Strong problem-solving and critical thinking skills.
- Ability to remain calm and effective under pressure.
- Excellent presentation and interpersonal skills.
- Strategic thinking and sound decision-making.
- Flexibility and adaptability in a fast-paced environment.
Nice To Haves
- Associate's degree or bachelor's degree in an IT-related field preferred.
- Microsoft Certified Azure and Hybrid
- Cisco CCNA
- CompTIA certifications
- Advanced knowledge of Windows, ChromeOS, and Mac hardware and operating systems.
- Experience with Active Directory, Microsoft Administration, and Azure.
- Knowledge of networking, wired and wireless connectivity, and device configuration.
- Experience with Citrix and software deployment tools.
- Familiarity with imaging software, device management tools, and computer repair utilities.
- Experience supporting Electronic Health Records and medical devices.
- Knowledge of AI tools and troubleshooting.
- Familiarity with conference room technology and telemedicine systems.
- Understanding of HIPAA, Joint Commission, and security best practices.
Responsibilities
- Provide technical support through phone, email, and onsite service requests.
- Troubleshoot desktop hardware, Windows, ChromeOS, and occasional Mac systems.
- Configure and support Electronic Health Record (EHR) applications.
- Install, update, and maintain hardware and software.
- Maintain hardware, software, and spare equipment inventories.
- Document all work within the support ticket system.
- Support conference room technology, video conferencing, and telemedicine systems.
- Participate in on-call support rotation.
- Travel to Wichita and Hays hospital locations using a company-provided vehicle.
- Escalate recurring issues to Network Engineers and IT leadership.
- Assist with technology projects and system improvements.
- Maintain compliance with security standards, HIPAA requirements, and Joint Commission regulations.
- Stay current on cybersecurity threats, AI technologies, and emerging IT solutions.
Benefits
- Company-provided vehicle for travel
- Work Wellbeing Score of 83
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
