Hospital Services Tech

LIFESHARE BLOOD CENTER•Shreveport, LA

1d•Onsite

About The Position

Monitors blood product inventory levels; retrieves blood products from collections sites; receives and fulfills customer orders; packages and delivers products to healthcare facilities and to other centers as needed. This role involves driving a company vehicle to pick up donor blood, preparing necessary paperwork, packaging blood products and samples, and maintaining inventory levels. The position also requires fulfilling customer orders, packaging products for transport, and ensuring compliance with all company policies, regulatory requirements, and good manufacturing practices. Participation in meetings, maintaining a clean work area, and making routine decisions are also part of the role. The core competencies include customer service, coaching, and communication. There are different levels (Level II and Level III) with increasing responsibilities in product management, equipment monitoring, and decision-making regarding quality control and safety.

Requirements

High school diploma or equivalent
Must be dependable, punctual and have effective communication skills
Must demonstrate a positive approach toward customers and other staff members, acting in a highly professional manner at all times
Must be able to maintain confidentiality of donor or patient information at all times
Requires 6 months of on-the-job experience and meets or exceeds all position competencies and departmental quality standards (for Level II)
Requires 12 months of on-the-job experience and meets or exceeds all position competencies and departmental quality standards (for Level III)
Must have successfully completed training on use of irradiator (where applicable)
Must possess a valid driver’s license and be insurable by our commercial auto insurance carrier.

Nice To Haves

Consistent with training, performs intermediate product management duties
Consistent with training, performs advanced product management duties

Responsibilities

Drives Company vehicle to pick up donor blood from blood collection sites and transport blood to the appropriate locations.
Prepares all necessary paperwork; separates unsuitable units; packages blood products collected and blood samples tubes and transports to processing facility.
Prepares apheresis product in computer.
Monitors product inventory levels at all times and notifies supervisor when levels fall below established minimum levels.
Identifies and removes outdated products.
Answers telephone to receive product orders from hospital customers or other centers; documents orders, selects units, charges out and fills orders.
Packages for transport and/or shipment of blood, blood components and/or derivatives to/from the hospital; converts and relables product.
Receives returns of products, documenting appropriately in the computer system.
Follows all Company policies and procedures, regulatory requirements (e.g., FDA, OSHA, AABB) and complies with good manufacturing practices (cGMP).
Participates in various meetings, such as in-service training, continuing education programs, staff meetings, and safety meetings.
Maintains, organizes, and cleans and decontaminates functional work area, equipment, and vehicles; reporting malfunctioning equipment or vehicles as soon as detected.
Makes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any issues which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.
Meets and exceeds customer expectations and adheres to established quality practices while seeking to continually improve work performance.
Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
Completes other assignments and duties as may be assigned.
Performs intermediate product management duties, including irradiating product as necessary.
Monitors equipment and responds to alarms and alerts; performs preventative maintenance of equipment.
Makes decisions relative to quality control (including shipment temperature checks, discarding/destroying of unsuitable units, shipping of expired units for further manufacturing), safety issues, company policies and public relations.
Provides immediate guidance and direction to junior technicians.
Performs departmental record control responsibilities to include review, corrective action and organization.
Performs advanced product management duties, including release of directed units, shipping of dangerous goods, manual labeling, processing test-positive Autologous units, and receiving blood derivatives.
Monitors product storage equipment, audit reports, alarm activation for Datatron and other system function checks, sets up RTD calibrator.