Hospital Services Specialist (Roanoke)

The Blood Connection•Roanoke, VA

5d•Onsite

About The Position

The Hospital Services Specialist is responsible for the safe and effective distribution of blood and blood components and all aspects of the distribution process in accordance with AABB and FDA guidelines. This position requires excellent customer service skills. The specialist ensures that all hospital customers receive blood products as ordered, that the transport of products is performed as efficiently and timely as possible, and that excellent customer service is delivered at all times. This position must work closely with the couriers to maintain customer satisfaction.

Requirements

High School Diploma or GED
Valid Driver’s License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to organize and prioritize workload and meet deadlines
Ability to establish and maintain effective working relationships with staff, management, and peers.

Responsibilities

Ensures that all orders are filled and delivered in a timely manner
Coordinates routes and pickups to ensure timely processing and delivery
Performs all procedures for the shipping and receiving of blood components
Assists in inventory management and stock rotation of blood and blood components
Provides support to hospital blood banks served by the blood center
Performs modifications of blood products as expected (irradiation, washing, freezing, etc.)
Works closely with couriers for most efficient routes
Works with others to fulfill the mission of The Blood Connection
Practices good customer service relations with co-workers, clients, and the general public
Operates company vehicles in a safe manner
Produces accurate, precise, and legible documentation
Performs on-call duties as assigned
Performs housekeeping duties as needed to keep a clean and orderly work area