Hospital Services Manager
About The Position
At Shepeard Community Blood Center, every shipment matters because every blood product has the potential to save a life. We're looking for an organized, energetic, and solutions-focused Hospital Services Manager to oversee the storage, inventory management, and delivery of vital blood products to our hospital partners throughout the region. If you thrive in a fast-paced environment, enjoy logistics and operations, and are passionate about making a meaningful impact in your community, we'd love to meet you! As our Hospital Services Manager, you'll play a critical role in ensuring hospitals have the blood products they need, when they need them. You'll oversee all aspects of distribution operations while leading a dedicated team committed to excellent customer service and patient care.
Requirements
- High School diploma or equivalent.
- Previous supervisory experience with demonstrated success leading teams and achieving goals.
- Valid driver's license, proof of insurance, and a good driving record.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to make sound decisions in a fast-paced, high-pressure environment.
- Basic computer proficiency.
- Flexible, team-oriented attitude and a commitment to customer service.
Nice To Haves
- 1-3 years of experience in logistics, inventory control, distribution, transportation coordination, or scheduling.
- Blood center, healthcare, laboratory, or medical supply experience strongly preferred.
Responsibilities
- Manage the shipping, receiving, storage, and distribution of blood components.
- Maintain accurate inventory levels to meet hospital needs while minimizing product waste.
- Coordinate efficient delivery schedules and transportation routes for hospital customers.
- Partner with courier services and third-party vendors to ensure timely deliveries.
- Ensure all blood products are stored, handled, and transported in accordance with FDA, AABB, manufacturer, and organizational guidelines.
- Manage recovered plasma shipments and ensure compliance with plasma fractionator requirements.
- Maintain product codes and pricing information within the BECS software system.
- Accurately process customer account charges and credits.
- Serve as the primary contact and liaison between Shepeard Community Blood Center and hospital blood banks.
- Prepare usage reports and provide valuable inventory data to hospital partners.
- Identify opportunities to improve efficiency, reduce waste, and lower transportation costs.
- Recruit, schedule, train, coach, and supervise distribution staff.
- Conduct employee training, competency assessments, and performance evaluations.
- Collaborate with internal teams to deliver exceptional service and support our lifesaving mission.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
