Full-Time Hospital Service Lead Technician

Waste Management, Inc. (WM)•Washington, DC

2d•Onsite

About The Position

Under management's direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

Requirements

This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers
2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirement
Driver's License
Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds
REAL ID or an acceptable alternative may be required for air travel or access to federal property.

Nice To Haves

High School Diploma or GED (accredited)

Responsibilities

Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding.
Installs product, resurvey accounts and assists Supervisor in asset/inventory management.
In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians.
Trains, coaches and provides guidance to them.
Acts as primary on-site contact for the customer.
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded.
May travel to customers in assigned area to proactively resolve customer service questions and issues.
Maintains a rigid collection and service schedule.
May assist with installs as required.
Communicates duty status on a defined scheduled.
Perform other duties and responsibilities, as assigned.