Hospital Security Account Manager

Securitas•Grand Forks, ND

3d•Onsite

About The Position

Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. Implements and oversees the security operation; supervises security officers and supervisors. Assists with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises. Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity. Does not perform Security Officer duties except on a limited, relief or emergency basis.

Requirements

Must have at least 2 years of experience in the security, or related field; with a minimum of 1 year at supervisory or managerial level.
Must have the ability to plan, organize, and implement administrative and operational programs and procedures, which includes the development of budgets.
Must have knowledge of and have experience with core infrastructure and entry security systems and its related issues or problems.
18 years of age or older.
High School Diploma, GED, OR ability to complete the GED program within 6 months.
Above average computer / technology skills needed.
Impeccable customer service and team leadership skills needed.
Must be able to remain calm and professional in stressful situations.
Must have great attention to detail.
All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Must have a reliable means of communication.
Must have a reliable means of transportation.
Must have the ability to speak, read, and write English.
Must have the legal right to work in the United States.
Must have valid Government issued Driver’s License or valid state issued I.D. card, Bureau of Security and Investigative Services Certification or Guard Card.
Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals.
Ability to write accurate, clear and concise crime, incident and investigative reports.
Ability to communicate effectively with client, patients, medical staff, employees and visitors.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of or ability to learn security operations and procedures.
Pass each security competency exam and/or skills lab including and managing or defusing assaultive behavior training program or similar course as described by the client.
Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Ability to provide high quality customer service.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Must be able to move quickly throughout the facility and physically restrain people by physically holding the individual down and then be able to also carry or lift the individual with other healthcare facility staff members.
The ability to maintain mental stability under periods of stress.
The ability to push or pull gurneys with patients of various weights on them.
The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines.
The noise level in the work environment can vary from extreme noise to extreme quiet.

Nice To Haves

Prefer 1 year of Securitas security experience or previous management experience in a service field.
Bachelor’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience.
Knowledge, training, and/or experience in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, CPR/AED, Security and Safety issues and standards as set forth by healthcare regulatory agencies is preferred.

Responsibilities

Fulfill the Responsibilities, Qualifications, Competencies, and applicable Addenda of a Security Officer and Supervisor.
Act in the absence of the District Manager when directed.
Assist the District Manager in administrative or functional tasks as directed, including processing payroll.
Interpret applicable policies and procedures based on existing circumstances.
Supervise subordinates so they perform their functions effectively.
Assign security duties as circumstances warrant.
Evaluate and document subordinate’s performance.
Review and oversee corrections to appropriate subordinate’s reports.
Maintain liaison with appropriate facility personnel on a given shift.
Assist with subordinates training.
Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
Quickly identify potential negative situations and implement effective countermeasures.
Teach facility-specific procedures and policies.
Review appropriate subordinate’s reports.
Meets or exceeds annual or bi-annual clinical/employee reporting requirements.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.