Hospital Operations Supervisor

Agiliti

5d•Onsite

About The Position

The Hospital Operations Supervisor is responsible for leading the daily activities at a hospital-based Asset360 account. This includes delivering medical equipment to patient rooms and standby locations, retrieving soiled equipment, cleaning and processing equipment, and conducting equipment tracking rounds throughout patient rooms, recording each activity. Responsibilities also include managing the medical equipment inventory, maximizing equipment utilization, in-servicing clinical staff, and maintaining detailed customer records (billing information and other as appropriate). The Hospital Operations Supervisor may coordinate and supervise equipment management teams.

Requirements

Associate’s or Bachelor’s degree preferred or equivalent work experience.
1 – 2 years in supervisor/management or customer excellence experience preferred.
Business and financial management understanding to assist with contract management and account margin maintenance.
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
Valid driver’s license.
Able to lift and/or push 75 pounds.
Able to stand and walk for long periods of time.
Effectively builds credibility and trust with customer administration, clinicians and staff.
Possesses quality orientation with a “get it right the first time” attitude.
Assists with the creation of a positive atmosphere and work environment for team.
Demonstrates team orientation and shows respect for others.
Complies with patient privacy laws in all matters.
Maintains and projects confidence, enthusiasm and a professional image.
Flexible, coachable.
Demonstrates strong communication and presentation skills (listening, writing and speaking).
Proactive and self-directed; exhibits strong problem solving skills.
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
Organized; prioritizes to meet deadlines.
Responds positively to challenges and targets.
Remains calm and self-controlled in the face of ambiguity and change.
Demonstrates sound and timely decision making skills.

Nice To Haves

Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
Demonstrates in-depth knowledge of medical equipment; knows equipment by name, appearance and accessory list.

Responsibilities

Deliver medical equipment to patient rooms and standby locations.
Retrieve soiled equipment.
Clean and process equipment.
Conduct equipment tracking rounds throughout patient rooms and record each activity.
Manage the medical equipment inventory.
Maximize equipment utilization.
In-service clinical staff.
Maintain detailed customer records (billing information and other as appropriate).
Coordinate and supervise equipment management teams.
Maintain and proactively manage customer relationships and provide leadership and direction to hospital team to ensure successful customer experience.
Ensure prompt and courteous service is delivered to all customers in person and by phone or e-mail.
Understand and use effective conflict resolution skills, e.g., identify and resolve customer and staff concerns, discrepancies and disagreements.
Manage equipment inventory and par levels consistent with contract terms, pricing and policies.
Manage missing and lost equipment, accessories and software upgrades.
Review and perform audits on equipment to verify quality of product delivered to the customer.
Ensure that technicians properly clean, test for functionality, deliver and retrieve equipment.
Oversee and promote communication among team members to create visibility for internal staff and customers.
Recruit, train and develop hospital service technicians.
Provide cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
Hold self and staff accountable for completion of assignments.
Partner with Account Executives, Operations Manager and Divisional Operations Director on customer meetings and calls as appropriate.
Promote revenue growth, cost containment and expansion of services with customers.
Perform other assigned duties.