Hospital Operations Manager
About The Position
Memorial Drive Veterinary Clinic is seeking a results-driven Manager to lead their expanding team. This role involves taking charge of a multi-million-dollar business and positively impacting the community. The ideal candidate will have a background in retail, services, hospitality, healthcare, or consumer services. As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Regular on-site attendance is a fundamental requirement for this position.
Requirements
- 3-5 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
Nice To Haves
- A bachelor’s degree in business or a related field is preferred
Responsibilities
- Complete ownership of P&L, accountable for the hospital's performance
- Collaborate with regional leadership to identify trends and forecast the hospital's needs
- Manage accounts receivable
- Oversee hospital inventory and control facility and administrative costs
- Manage payroll for hospital staff
- Develop the hospital schedule and manage labor costs
- Champion change and identify, document, share, and promote best practices
- Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
- Implement new technologies and initiatives to improve operational efficiency
- Establish and drive the culture of the hospital
- Track and maintain current licensures for all DVMs
- Provide feedback and handle challenging conversations
- Demonstrate and reinforce the highest level of client service
Benefits
- Annually Base Salary DOE
- Annual Bonus Opportunity paid quarterly
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
