Hospital Liaison - Cooley Dickenson Hospital

Dasco HME LLC • Northampton, MA

18h • Hybrid

About The Position

The Hospital Liaison serves Cooley-Dickenson hospital clients as an expert resource and service-oriented partner in the discharge of patients who require Durable Medical Equipment (DME). This role involves delivering medical equipment within the hospital and coordinating its delivery to the patient's home.

Requirements

• High School diploma or GED equivalent.

Nice To Haves

• Associate’s degree in related field.
• Six months’ experience in healthcare/medical/insurance/DME customer service role.

Responsibilities

• Attends daily discharge planning meetings where applicable, records patient needs, and communicates patient information to DASCO staff for benefits verification and inventory confirmation.
• Meets with patient/family/caregiver to review discharge plans, equipment needs, and identify any additional needs.
• Delivers equipment to patient’s room for home transition, educates patient/family/caregiver on the use, care, and maintenance of equipment, completes necessary paperwork, and accurately and patiently answers all questions.
• Maintains working knowledge of home medical equipment and DASCO products and services.
• Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
• Supports a variety of branch operation functions as needed, which may include inventory, records-keeping, working reports, cross-training in the branch and order-entry, while also maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.
• Encourages and grows relationships with hospital partnership team members.
• Other duties as assigned by the branch office manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED