Hospital Level Care at Home Operations Manager

Intermountain Health • Salt Lake City, UT

1d • $52 - $80 • Hybrid

About The Position

This position is responsible for the operational management of Intermountain @ Home Hospital Level Care’s strategy and care delivery. It involves leading effective coordination with system strategies, resources, IT, Clinical Programs, and regional teams. The role assists with strategic planning, business development, and growth opportunities for Intermountain Healthcare, specifically in relation to Hospital Level Care at Home, aiming to enhance access, improve clinical outcomes, reduce the cost of care, and gain efficiency. This position leads the Hospital Level Care at Home efforts to strengthen and enhance relationships between facilities and providers, requiring frequent interaction with administrative and clinical leaders, and subject matter experts throughout Intermountain and Select Health. The goal is to facilitate healthcare services that provide exceptional quality while maintaining a cost structure beneficial to Intermountain, its patients, and the community, ensuring consistency with Intermountain Healthcare's policies, procedures, activities, and strategies. This system-wide role directs or works with system-wide steering committees, hospitals, homecare, virtual hospital, telehealth, departments, councils, and/or teams to operationalize projects related to improving clinical processes, quality outcomes, and value to the patient and patient experience through telehealth services. The position leads the implementation of Hospital Level Care at Home projects and initiatives throughout the system, including hospitals, clinics, health plans, and home care.

Requirements

• Bachelor's degree from an accredited institution.
• Experience managing a clinical team.
• Willingness and ability to travel throughout the system to meet with facility leadership to accomplish work as necessary.

Nice To Haves

• Formal training or education in process improvement, change management, project management, or a related field.
• Professional healthcare or experience in a clinical setting that demonstrates clinical expertise and understanding of healthcare systems.
• Project management and coordination of initiatives.
• Development and implementation of policies and procedures.
• Data collection, reporting, and basic analysis to support decision-making.
• Preparation and delivery of presentations to leaders and stakeholders.
• Cross-functional collaboration to drive operational improvements and organizational goals.

Responsibilities

• Collaborates with Castell Home Services leadership, HLC at Home Operational Leadership and frontline caregivers, to plan, develop, and implement new services.
• Manages the work of the Project Coordinator in developing business plans for new services.
• Leads and supervises department or program staff, responsible for staffing, coaching, development, performance management, and administrative duties.
• Develops metrics, dashboards, and monthly reports on the performance of all services in the portfolio.
• Develops service and engagement standards and metrics for each service.
• Identifies issues and improvement opportunities in support of Board/system strategies, and develops solutions including tactics, costs, measures, and outcomes.
• Leads or collaborates with others to define IS development and project management components.
• Develops and implements education, communication, and/or implementation plans associated with assigned telehealth initiatives.
• Collaborates with human resources, finance, and management engineering in developing and implementing activities related to projects.
• May facilitate appropriate external and internal communications related to projects (e.g., press queries, Intermountain Stories regular column, promotional strategies, etc.).
• Coordinates internal resources to identify and operationalize internal and external related best practice initiatives.
• Coordinates necessary resources to resolve complex problems and balances the focus on processes with appropriate outcomes.
• Collaborates with clinical program leaders and staff to ensure leadership and support for all clinical program initiatives.
• For projects requiring information technology/software solutions, coordinates with IT staff and clinical users, and provides ongoing evaluation to assure success.
• Recognizes barriers to project plans and determines mitigation strategies.
• Manages supplier relationships and product performance.
• Establishes or develops appropriate metrics for initiatives.
• Serves as a content expert and resource to all levels to provide support, education, and clarity.
• Evaluates and quantifies the impact of implemented projects through available measurements relative to clinical process, outcomes, patient or staff experience, and/or financial objectives.
• Accountable for financial performance, budgeting, and reporting for services within the portfolio.
• Oversees services and resources related to projects including RFP process and contracting reviews.
• Develops policies, guidelines, and documentation relative to project initiatives.
• May be responsible for the Patient Safety Improvement Program.
• Participates in the development and maintenance of the Intermountain Healthcare Quality and Patient Safety Plan.
• Acts as a content expert in Continuous Improvement methodologies and facilitates and educates on the utilization of these tools and methodologies.
• Provides input and consultative services in the development, implementation, and monitoring of patient safety improvement projects for the system and/or region and individual business units.
• Creates tools and resources to ensure standardization of improvement processes and monitoring.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager