Hospital Inventory Spec. I

Bloodworks NW•Eugene, OR

2d•$25 - $37•Onsite

About The Position

Bloodworks Northwest is seeking Hospital Inventory Specialist I positions to join their team. This role serves as a primary Customer Service Representative to multiple customers, processing orders for blood components and recommending substitutions to maximize inventory utilization. The specialist will also arrange shipping logistics and transportation in accordance with regulatory guidelines. Bloodworks Northwest is a national leader in transfusion medicine with a history of over 70 years, serving over 90 hospitals in Washington, Oregon, and Alaska. They are a local, nonprofit, independent, volunteer-supported, and community-based organization.

Requirements

Two years of college education or an equivalent combination of education and experience.
One year of experience in the blood banking industry.
One year of experience in shipping, receiving, and distribution.
One year of experience in receiving telephone orders and providing customer service.
Maintain a valid Oregon State driver’s license and meet the MVR standards required by the NWMW Vehicle Safety and Trailing Policy.
Possess and maintain a driver’s license for at least 3 years.
Ability to perform high-level communication with physicians and clinicians in a stressful environment.
Ability to work independently and unsupervised in meeting required deadlines and workload of internal and external customers.
Ability to perform accurate, expedited computer order entry and produce distribution reports.
Ability to work in a team-oriented environment.
Ability to lift and carry a maximum of 60 pounds.
Frequent lifting and carrying up to 35 pounds.
Manual dexterity sufficient to perform frequent data entry.
Ability to remain on task amid multiple audio and visual distractions.
Ability to work in a fast-paced, team-oriented environment.
Comprehend the criticality of blood components, their dollar value, and the necessity to follow all regulatory rules and regulations (AABB, CFR, EU, CLIA, HIPAA, and State), including FDA’s Good Manufacturing Practices.
Continuous use of decision-making, interpersonal skills, teamwork, and customer service.
Ability to read, speak, and comprehend English.
Use of discretion, negotiation, independent judgment and/or independent action.
Ability to write English.
Performance of basic mathematics and problem analysis.
Ability to follow production and shipping standard operating procedures to ensure component safety, quality, identity, potency, and purity (SQuIPP).
Performing a wide variety of repetitive tasks in a moderately noisy, high-volume shipping setting.
Continuous standing, walking, bending, talking, hearing, reaching, handling, feeling, and repetitive motions of hands/wrists and feet.
Stooping (used frequently), kneeling (used occasionally), and sitting (used rarely).

Responsibilities

Consolidate and organize blood components by appropriate blood type and expiration dates into a first-in, first-out inventory system to maximize utilization of blood resources.
Receive, prioritize, and expedite emergency and routine blood orders from multiple customers, including regional hospitals, resource-sharing customers, and other internal Bloodworks laboratories.
Perform electronic data entry to capture all critical processing steps. Document all critical processing information manually when computer records cannot be created.
Perform manual entry of required regulatory information on departmental forms following Bloodworks’ Quality Policies and Procedures and Good Manufacturing Practices (GMP).
Maximize utilization of available blood resources by selecting appropriate blood components (based on blood type and expiration dates) to fill customer orders. Communicate acceptable product substitutions resulting from inventory limitations to customers, based on established criteria.
Serve as a liaison between external customers and Bloodworks medical staff regarding patient-care and regulatory issues. Communicate pertinent information and problems pending resolution to the staff person(s) assigned to the next shift.
Perform irradiation of blood components for stock inventory and on-demand orders.
Inspect for suitability and label routine platelet components with appropriate ABO/Rh type.
Operate computer systems relevant to the work performed in the department at this level including: BBCS, Rees Centron software, Microsoft Office PC applications, Crystal Reports Viewer (BusinessObjects) software, ETQ Reliance software, BloodHub software, and other hospital-specific computer systems as applicable.
Package blood components for Blood Services Hospitals, out-of-region customers, and Bloodworks satellite laboratories, following appropriate regulatory guidelines for product stability.
Arrange transportation logistics for routine blood deliveries to local, regional, and resource-sharing customers. Suggest the best transportation options for STAT and ad-hoc orders to meet customer needs best while also managing Bloodworks expenses.
Coordinate the distribution of outgoing blood components and samples from Eugene to a variety of laboratories at the Bloodworks Central facility, donor collection facilities, and other Bloodworks locations and departments.
Support the department mission by providing exceptional customer service, demonstrating proficiency in telephone communication, knowledge of other departments, transferring calls, contacting the Physician On-Call (POC), comprehension of blood component return & credit policies, product substitution policies, reducing hospital orders when needed, comprehension of FDA regulations/GMPs for customer inquiries, and understanding of transportation options, costs, and diplomacy with challenging customers.
Coordinate requests for rare blood units and the secondary processing of blood components unavailable on-site.
Coordinate and document follow-up on regulatory look-back notifications (blood product recalls) for blood components issued to regional hospitals, out-of-region customers, or on-site in labeled inventory.
Monitor and proactively oversee the inventory levels in Eugene and the PeaceHealth hospital blood banks; coordinate and transfer inventory to meet optimal needs of each location.
Operate and perform quality checks and periodic maintenance on equipment, including the X-ray Irradiator.
Assess returned blood components for acceptability, electronically document return of components to Bloodworks inventory, and rotate components into appropriate inventory based on expiration dates to maximize blood resource utilization.
Evaluate attribute codes to electronically quarantine or discard components.
Store quarantined blood components appropriately and electronically discard and dispose of unusable blood components.
Respond to and document temperature alarms on blood storage equipment for the Rees Temperature Monitoring System.
Report incidents involving unusual circumstances or failure to follow standard operating procedures.
Take equipment “out of service” for repair in accordance with appropriate procedures.
Document manual temperature readings for storage equipment as needed.
Perform periodic lab cleaning and manage biohazard waste storage and removal.
Comply with all applicable Standard Operating Procedures (SOPs) as written.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Family coverage
Retirement plans (401a & 401b)
Consolidated paid leave program (4.8–6.8 weeks of time off accrued per year, based on length of service)
Subsidized transit program
Educational reimbursement
Relocation assistance bonus (for candidates hired from outside of the service area)